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October Feature Release

Our next release of new features and upgrades will be available for you and your workforce by early November. Heres a quick preview.        

Turn on high-definition voice        
Your business phone calls are as important to us as they are to you. We want to ensure you get the best audio quality and reliability to communicate, collaborate and connect from anywhere. Turn on high-definition voice for your account's desk phones to experience better call clarity and background noise reduction.  Learn how to enable HD voice.        
Currently available for RingCentral Office customers.        

Quality of Service Analytics        
The new Quality of Service Analytics dashboard displays call quality information for the super admin user on your account to: 
  • Anticipate and diagnose call quality issues in near real time.
  • Extension analytics allow tracking of quality trends down to the individual.
  • Pinpoint problematic calls to identify patterns in a country, region, and local areas.
Learn more about Quality of Service Analytics.        
Available for super administrator users of RingCentral Office Premium and Ultimate customers in early November.        '

RingCentral Meetings updates   
Call Me and Call Out
Now its easy to get into a meeting without having to dial number sequences.  Call Me allows a user to enter their phone number and receive a call that automatically puts them into the meeting.  Call Out makes it easier to invite participants during a meeting by calling the participants' phone directly.  Learn more about call me and call out

Expanded screen sharing options 
The new share screen button in the RingCentral Meetings home screen allows attendees to instantly share their computer screen upon entering a meeting.  Learn more about the screen sharing update.

RingCentral Webinar integrations with Marketo and Pardot
RingCentral Webinar is an add-on service to RingCentral Meetings which allows users to track registration and control who may speak during an online meeting. Now you can share registration information with Marketo or Pardot marketing automation tools.  Learn more about RingCentral Webinar and our integrations.        
Currently available for RingCentral Office customers.        

RingCentral for Mobile updates        
  • Call Switch: In addition to being able to preprogram key commands to flip your call to any phone number, soon you'll be able to hand over your call to any other RingCentral-enabled device without missing a word by clicking an in application banner to switch the call.
  • SMS for HIPAA customers: We are automatically enabling SMS text messaging to customers with the HIPAA Conduit Settings activated. This will be included in your account at no additional charge. If you wish to disable SMS text messaging, please contact support.
Available for RingCentral Office customers in early November.        

Additional updates        
  • Online Account Redesign: We're redesigning the interface and navigation of an admin updating a user's settings, Templates, add a new Call Queue in your Online account at
  • Dial-zero call handling: You can soon select where to route callers who dial zero to the main company greeting, a specific user's extension, or have the system ignore the input.
  • Customizable hotkeys: Save time and create shortcuts with our customizable hotkeys in your RingCentral desktop app to perform tasks such as Start a conference and End a call."
  • Call forward on Polycom VVX phones: Users can enable and disable call forwarding options to an extension, digital line, or 10-digit phone number. 
Available for RingCentral Office customers in early November.        

RingCentral for Salesforce integration update        
To support Salesforce Classic and Lightning platforms, RingCentral has released a new version of our Salesforce integration.  Please ensure that all users update their RingCentral for Salesforce integration to the latest version (5.7) by November 1, 2017. Note that versions older than 5.0 will be retired and will no longer work after this date.  Learn more about how to update users to the latest version of RingCentral for Salesforce.        
Currently available for RingCentral Office Premium and Ultimate customers.        

RingCentral University        
Announcing the launch of  RingCentral University, your centralized resource for online training for system administrators and RingCentral Office users. Get access to:
  • Self-paced interactive tutorials for end users and system administrators
  • Live and previously recorded training webinar sessions
  • RingCentral administrator expertise certification
Learn more about the RingCentral University content.        
Currently available to RingCentral Office customers.        

ConnectCentral 2017        
Just around the corner, thought leaders, industry experts, IT practitioners, and RingCentral customers will gather in San Francisco to explore the future of the digital workplace at  ConnectCentral 2017, the industrys premier cloud communications event. Here's a glimpse of what we have in store:
  • Dynamic keynote speakers. Hear from industry thought leaders and executives.
  • Specialized session tracks. This year, ConnectCentral will be organized into three session tracksbusiness leaders, IT practitioners, and developers.
  • RingCentral partners and sponsors. Our sponsors include some of the biggest in the tech industry. This is your chance to mingle and network. 
Learn more about ConnectCentral 2017.        

Feature Release Webinar      

To learn more about these features added to your account, attend our  New Feature Release Webinar on Thursday, November 2 at 10 a.m. Pacific | 1 p.m. Eastern.  Register now.
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natalie-carboni contributed to this article