article

Our next release of new features and upgrades is scheduled to start mid-August. See below for a preview of whats new and register for our live  Feature Release webinar on August 9, at 1 p.m. PT | 4 p.m. ET, to learn more.
        
Introducing the new RingCentral app        
Weve made it easier to work your way, anywhere and on any device. Soon you will be able to access your favorite RingCentral features using one consolidated app. We combined what you love about RingCentral Phone and Glip into a convenient, single user experience. 

Starting the week of August 13, the Glip mobile and desktop apps will be renamed RingCentral and include the core telephony features currently available in the RingCentral Phone. The RingCentral app will be your single place to:

• Call with enterprise-grade reliability, quality of service, and unified busy status when on a call or in a meeting.
  
• Message and collaborate with file sharing, task management, shared calendars, and more.
• Meet with a single click to launch the RingCentral Meetings integration.

Once the rollout begins, we will automatically push an app refresh to current Glip users. After the refresh, users will see the new RingCentral app name, app icon, and calling capabilities.        
Available for RingCentral customers mid-August.        

RingCentral Meetings updates        

• No-download web client: Allow guests to join, view and listen in on a RingCentral Meeting from a web browser without downloading the Meetings App. A dial-in option is available if participants would like to speak during the meeting.
• Presence update: Your RingCentral Office presence will now reflect when you are on a phone call or in a RingCentral Meeting by displaying your status as busy.
• Company and user-level settings: Adding 40+ setting options for scheduling, audio and dial-in, in-meeting functions, recording options, and RingCentral Rooms. Both administrators and end users can access settings controls.
  
• RingCentral Rooms
• • Scheduling Display: New ability to place a second iPad outside a conference room to display room availability and scheduling options.
  • Digital Signage: Allows you to display an image or website as a screen saver on the conference room monitor when a meeting is not in progress. 
  • Android Rooms controller: Android tablets support coming soon.
• Additional updates: Select dial-in country when scheduling, meeting time elapsed display, emojis in chat and as a presence indicator, and more.

Available for RingCentral customers mid-September.        

New administrative tool: Audit Trail        
System administrators can track account changes in their online account using the new Audit Trail feature. With Audit Trail, administrators have a centralized place to access, review and search phone system and user change logs, giving additional insights to solve configuration and user issues and track changes by other admins.
Available for RingCentral customers late-August.        

Integration updates        

• RingCentral Embeddable: The RingCentral Embeddable widget allows you to extend loading custom contacts, creating conference call invites, and logging calls in third-party apps.
• Message Retention APIs: With RingCentral Office PremiumTM and UltimateTM administrators can read and delete messages via our Message Retention API, to ensure compliance and for retention use cases.
  
• RingCentral for Zendesk: Updates include: incoming calls will automatically open the matching client record and create new Zendesk case; click-to-dial numbers within Zendesk; a more intuitive user experience for making and receiving RingCentral calls.
  
• RingCentral Archiver for Box: Soon users will be able to easily archive essential content directly to Box through RingCentral Archiver--included with RingCentral Office Premium and Ultimate. 

Visit the  App Gallery  to see all the available integrations for your RingCentral service.        
Available for RingCentral customers late-August.        

Additional updates        

• Global Office updates: Expanded international support is coming with Global Office service in Croatia and Hungary; expanded global device provisioning and shipping for Cisco 7841 and 8861, and Yealink T42 and T46; and language support in RingCentral Meetings for Japanese and Brazilian Portuguese. 
  
• User interface improvements: Improved tabs and page layout simplify your experience when managing Call Queues settings, Rule Validation support, and Paging-Only devices.
  
• Polycom device video calling: Users with supported Polycom devices will be able to make internal extension-to-extension calls with video.
  
• Hot desk no timeout setting: Additional admin setting will allow users to stay logged in indefinitely until physically logged out. 
  
• Delete call log records: Reinstating the feature to delete individual call log records in the RingCentral Phone desktop app.
  
• Kerberos support on Windows: Companies who use Kerberos network authentication protocol will be able to log in to RingCentral using their SSO.
• RingCentral Contact Center: We recently added new enhancements to RingCentral Contact Center, including Max Agent desktop workspace optimization, enhanced menu and chat reporting, and more.

Available for RingCentral customers mid-September.              

ConnectCentral 2018 November 12-14, San Francisco
Dont miss the industrys premier cloud communications and collaboration event this November 1214 at the Westin St. Francis in San Francisco. Were putting together an amazing lineup of speakers, including renowned author, Malcolm Gladwell. Learn tips and best practices for maximizing the value of your RingCentral system.
Register here to take advantage of our summer deal pricing. 

To learn more about these features added to your account attend upcoming Feature Release Webinar on August 9, at 1 p.m. PST | 4 p.m. EST to learn more and participate in live Q&A.  Register now.