Updated - 5/21/2020
As our efforts to transition users to the new RingCentral app continue, were continuously updating this post with the latest information. Be sure to check back on the original post and FAQs for updates!
At RingCentral, our number one priority is keeping you productive while making our solutions easy to manage. In response to customer feedback, we are unifying our separate business apps into one application, the RingCentral app.
In August 2019, we began the process of retiring our Phone and Meetings apps and bringing those capabilities into the RingCentral app. The first step in this process is to retire the mobile apps by the end of 2020.
There are no current plans to retire our separate business desktop apps just yet. The transition on desktop will only begin after we close key the feature gaps in the RingCentral desktop app. Until then, you can continue using your current desktop apps (RingCentral Phone and RingCentral Meetings) as usual.
What the transition process looks like
Starting August 2019, accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. Once your account has been migrated, the unified RingCentral mobile app will be made the default app for phone calls and video meetings, on top of team messaging. This means all your calls and meetings will automatically launch with the integrated experience from inside the RingCentral app so you no longer need the separate business apps. We plan to complete this process by the end of 2020, at which time the app will be completely removed from the app store. Until then, no additional updates will be made to the mobile apps.
What communication is in place
About 2-3 months prior to your scheduled transition date youll receive an email notification with complete details including the exact date your account will be transitioned to the new app. If you are unsure of who receives product notifications you can check which users are designated as admin users within the Admin Portal at service.ringcentral.com. In addition, users will receive messaging inside of the old RingCentral Phone mobile application letting them know they will need to transition to the new app by a certain date.
Weve also put together some resources to help make your transition as effortless as possible. Here are some:
P.S. As a gentle reminder, this transition applies to the mobile app only. You will still be able to use your RingCentral desktop apps.
Q. When will this affect me?
A. We began this process in August 2019 and plan to complete it by December 31, 2020. Accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. No new updates will be made to the legacy mobile apps. The apps will remain on the app store for a period of time before they are removed.
About 2-3 months prior to your scheduled transition date youll receive an email notification with complete details including the exact date your account will be transitioned to the new app.
Q. Who is impacted by this change?
A. All customers who are currently using RingCentral Phone and RingCentral Meetings on their mobile devices (both iOS and Android) will be impacted.
The transition is for MOBILE ONLY. You can continue to use the RingCentral Phone desktop app (for advanced calling features like HUD) and the RingCentral Meetings desktop app.
We have no plans to retire our separate business apps for desktop until key features have been integrated into the new unified RingCentral desktop app,
Q. Can I turn off team messaging (Glip) in the RingCentral app?
A. Yes. Please reach out to your account manager or contact support with your request.
Starting in December 2019, admins have the ability to remove the Message tab from the navigation within the RingCentral mobile app.
To do this, you must first contact support to enable the permission for your account. Once enabled, you will be able to turn on/off access to team messaging for users through your RingCentral Admin Portal.
Q. What if I still want to use the apps after they have been retired and removed from the app store?
A. You will be unable to continue to use the RingCentral Phone app after your transition date. All RingCentral meetings will automatically launch from within the new unified RingCentral app, leaving you no need to use the standalone app.
If you need assistance with the timeline or would like to delay this for business reasons, please contact your account manager or RingCentral global support.
After the app store removal date, you may continue to use the meetings app if you so choose but keep in mind that no additional updates will be made to the app.
Q. How do I install/get the RingCentral app?
A. You can download the RingCentral app here. Your users will soon receive in-app notifications pointing them to the RingCentral app in their app store.
Q. Can I still use my existing login credentials?
A. Yes, youll still be able to use your existing credentials to log in to the RingCentral app.
Q. Will all my data still be available once I transition to the RingCentral app?
A. While most of your existing data will be available in the RingCentral app, only meetings with a calendar integration will be visible. Any meetings scheduled directly in the separate business apps via methods such as copy link will not transfer over.
Q. What additional features do I have access to in the RingCentral app?
A. You will still have access to features you know and love plus team messaging, HD video meetings,* task management, and more. Existing RingCentral Office customers will now also have access to additional functionalities including multi-party calling, custom ringtones, and warm transfer.
For more information about your account and specific features, dont hesitate to reach out to your account representative or RingCentral global support.
*HD video meetings are not available to Fax and Pro customers