Idea

Chuck Smith avatar image
Chuck Smith suggested Chuck Fuscone commented

IVR: more than one auto attendant.

Can we please be given the option to create more than 1 auto attendant. Can we also get the option to select a menu option on the first auto attendant that can go to a sub menu with more options? Also you should be able to direct different numbers on your account to these auto attendants. Jive Communications already has this feature. Ring Central needs it too!!!
attendantmultipleautoautoattendant
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dieter-rencken15011 avatar image
dieter-rencken15011 commented
The multi-level IVR (autoattendant) feature is now available - it will be rolled out to our existing customers through the end of the month.  Voice menus can be linked together to build "trees" . Prompts can be recorded and there is also a basic text to speech option.

Typically you would assign a main voice menu to handle calls to your company number but you could also have  independent voice menus with there own DID's.

More information is available here :   http://www.ringcentral.com/office/features/multi-level-auto-attendant/overview.html




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Hirsch Traube avatar image
Hirsch Traube commented
Can we please be given the option to create more than 1 auto attendant
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Chuck Fuscone avatar image Chuck Fuscone commented ·

It has been available for more than 6 months now.  The premium has a multi level IVR that will do exactly that.


What plan are you on?


you will need premium not the standard.


Thanks


Chuck

Certified Ring central Installer

chuckfuscone@gmail.com

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Hirsch Traube avatar image Hirsch Traube commented ·
and how about having on both a sub category with the same number but it should go to other phones  
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Chuck Fuscone avatar image Chuck Fuscone commented ·

Yes, fully functional multi level IVR.  It is very nice for those with multiple businesses, or have layers of menus that are needed.


I provide RC consulting services and have worked with many on setting these up.  If you need assistance, please reach out.


Chuck


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jay1 avatar image jay1 commented ·
Chuck, what is your contact info and how much do you charge?
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Chuck Fuscone avatar image Chuck Fuscone commented ·
Hi Jay, sorry I missed this.  

Contact me on Monday.  Will discuss all with you off this platform

Thank you

chuckfuscone@gmail.com
Certified Ring Central Installer
630-975-1200


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