We are receiving many inbound calls that go through queues
What I would need to be able to do is from a remote location, be able to enable and disable my users DND settings
If they leave the office for the day and do not turn their phone to DND it is making the answering time much longer as it rings through their extension before it sends to the next user in the queue
I would need to access the settings and simply click DND on the users phones who are not in their offices so that I can allow the next person in the queue to answer the call quicker
What I would need to be able to do is from a remote location, be able to enable and disable my users DND settings
If they leave the office for the day and do not turn their phone to DND it is making the answering time much longer as it rings through their extension before it sends to the next user in the queue
I would need to access the settings and simply click DND on the users phones who are not in their offices so that I can allow the next person in the queue to answer the call quicker