Idea

united-portraits suggested Aug 6, '14 kim commented May 5, '16

Admin: Grant certain admin permissions to specific users

I have agents that I do not want to allow to change settings.

I have to give them a username/phone number and password, however when I do that they can still login to ringcentral.com and make changes to their account, etc.

Is there a way to just give them access to the softphone and disable them from doing anything on their account?

admin user permissions username

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

adams3838 commented Feb 25, '16

This reply was created from a merged topic originally titled Please add an option to allow users permissions to access Reports without giving .... User Permissions and access

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

roy-miller1529 commented Mar 24, '16

In addition to allowing or restricting what changes a user is allowed to make, I would like to see a change log that chronicles who changed what. The log should show the original setting and the new setting. And allow admins to "undo" the change.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Kalen White commented Apr 6, '16

This reply was created from a merged topic originally titled What would it mean if we were able to assign a " Reporting Role". We wouldn't ha.... What would it mean if we were able to assign a " Reporting Role". We wouldn't have to distribute administrator access to non account managers.

US
Wireless Retail
A quality manager would be able to manage reports with virtual lines that are not queue specific.
Minimize security and compliance concerns.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kyle-king944 commented Apr 11, '16

This reply was created from a merged topic originally titled Desktop App: Ability to select which call queue/queues you're in via softphone st.... Users should have the ability to select which call queue or queues they are in via their softphone's status-bar, rather than only having the option to either be in or out of all queues. When making this feature, you might also want to add a feature to allow the admin to disable it.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim commented Apr 20, '16

This is coming soon for Office Premium & Ultimate Accounts only. Permissions will be assigned to roles and roles will be assigned to users.

Provide role-based access control in the RingCentral system.
The Admins will be able to delegate access to certain areas without giving full admin access. This will range from preventing a user from making changes to their settings, to giving access to certain features

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Joshua Mayes commented Apr 20, '16

Hi Kim,

Would you mind also updating this thread when the feature has been implemented?

1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · Apr 22, 2016 at 10:40 PM

We will indeed. We have some enhancements that will be pushed out over the next few weeks. We'll update this thread when the push starts.

1 ·

kim commented May 5, '16

This was just released and will be rolled out to the entire customer base in waves over the next several weeks. :-) So stay tuned!

Here is an article with additional Info: User Roles and Permissions
8.1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

26 People are following this idea.