Idea

mike-hemmes1 suggested Dec 3, '13 josie-summa2590 commented Sep 20, '16

User Settings: disable call flip (turn DTMF/touch-tones off) - Disable Star/Pound * #

There are times when we call another business or service number that requires us to press the star key for a menu item. Every time one of our employees presses the star key, it enters the RingCentral call menu. Is there some way we can change this? Perhaps to something like [ * ] + [ # ] + [ * ]?

star key

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justin2327 commented May 6, '15

If you call into another conference system or auto-attendant that requires you dial * followed by more digits, you need to wait 2-3 seconds after dialing the * before you continue dialing the rest of the numbers. Our system will stop listening for input and thus, will not invoke the call flip feature.

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justin2327 commented May 6, '15

So long as the digit after the * is NOT a 9, this will work. *9 is reserved for our on demand call recording feature and will not be changed.

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Michael Tobin commented May 6, '15

We had mixed results with waiting a defined amount after hitting the star key, and none of our users could remember to do this.

As I stated in my reply 4 months ago, you can open a support ticket and request that Call Flip be turned of for your service. We never used it anyway. We have been able to use our Join.me, WebEx, GoToMeeting, and other conference services ever since with NO ISSUES.

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kim commented Mar 3, '16

RingCentral now allows Call Flip DTMF to be disabled or enabled by the Admin.

Note: This will apply to all users on the account (not individual users independently)- so this change can only be made when a System Admin requests it. If the Admin does turn off Call Flip they should notify all users on the account, so that the users don't think it's broken if/when they go to use it. This change will need to be done by support on the back end.

ENABLED (turned off) - Call Flip using DTMF will not work, and Call Flip via Mobile App and Desktop app will also not work.

DISABLED (RingCentral's default setting) - Call Flip will function as normal.

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David Ahn commented Mar 3, '16

This reply was created from a merged topic originally titled User Settings: disable call flip (turn DTMF/touch-tones off). I have staff members who try to get through Medicare's automated system, but are unable to because every time I try to enter a letter, RC thinks I am initiating a call flip... (*,2,1: for letter A etc).

If they could figure out a way to disable this, it would literally save us hours a week of being on hold.

I really hope that RC can find a solution.

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vic882224 commented Jul 1, '16

This reply was created from a merged topic originally titled Deskphone: How to disable/re-arrange VVX410 special key function for *1 and *9?. How can I "disable" or "re-arrange" Ringcentral phone VVX410 special key function for "*1" and "*9"? I contacted Ringcentral and they said this is hardcode it and need to unlock the phone in order to update? but will void the warranty? These key conflict our WebEx meeting function key.

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josie-summa2590 commented Sep 20, '16

This reply was created from a merged topic originally titled Dialing *2 transfers my outbound call to my cell phone? Why?. I am in the US, dialing another US client's office from my softphone and their automated attendant answers. My options are to dial the extension of the person I want to reach, or dial *2 for their dial-by-name directory.

I do not know the extension of the person I am calling, so I dial *2. My call is transferred, I hear 4+ rings, and get the voice mail to MY OWN CELL PHONE. Tested this 3 times. What just happened?