Idea

Christopher Agneta suggested Sep 24, '13 family-benefits-agency commented Mar 7, '18

Monitor parked calls

Is there a way to monitor parked calls?

My example is that our receptionist parks a call for someone who isn't at their desk, she then pages the person over the intercom. We have had a few instances where people end up parked for extended periods of time with no answer. I am wondering if there is a way for our receptionist to monitor those parked calls to see if someone is "deserted" on a parked line.

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alejandro commented Jun 27, '14

All, great suggestions that we've recently discussed. I'm following this thread. Thank you.

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george1 commented Sep 12, '14

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sonia-singh127 commented Sep 30, '14

Hello: The Call Park feature already has a max park time. If a call isn't picked up within 5 minutes, the system will ring the party that parked the call.

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dawn2864 commented · Oct 31, 2016 at 10:40 PM

We've been on RingCentral for over a year now. You mentioned that the system will ring the party that parked the call. We've experienced the system do something else with the returned parked call... when the Receptionist is on a line, the system sends the returned parked call out to the call group next in line to answer incoming phone calls. That's never a fun call to have to answer, since we have no idea who the parked call is or who the call was intended for.

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barry-oltsik commented Jun 4, '15

This is an important feature. We have customers who are in call park for unlimited times. We have no way of knowing if call was picked up. The customers get frustrated because they have to call back. We need to be able to set up a feature to ring back after 1 minute.

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kim commented Nov 3, '15

See this topic specifically related to Desktop App's (softphone): Desktop App: Easy way to see where parked call is

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b-mckool329 commented Nov 19, '15

Kim,
I clicked on your link hoping for more information. Unfortunately, it does not lead me to anything relating to providing more information as you allure to. Would you check out your link to make sure it DOES provide information. clicking on this one is just a waste of time.

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mike commented · Nov 19, 2015 at 11:58 PM

HI, B. McKool

It looks like Kim just linked to that thread because it's a related "idea". If someone is interested in this thread, they will likely be interested in the other thread also. We often do this so that users can visit, comment, and click the "like" button to show support for an idea.

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corey2102 commented Apr 17, '17

Sorry for bringing back an old thread.

I find the "Monitor Extension" feature very useful. I can see who is on the phone and who is ringing etc. We have agents in multiple locations so this is very critical for us. However, on my Polycom phones the Park Extension we created DOES NOT reflect its status. It would be great if I could see the park location status on Polycom phone screen & button.

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family-benefits-agency commented Mar 7, '18

How is this not a feature? There is no way to see what is in the park, what park extensions calls are on, etc.

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Monitor parked calls

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