Idea

hector1 suggested Dec 11, '14 mlss4664 commented Feb 21, '19

Reports: more advanced reporting options.

it would be good to have a report that shows individual and group usage of ringcentral for specific durations; daily, weekly, monthly report - how many agents did I have available on my ringcentral, daily, weekly, monthly; how long they were logged into ringcentral

call logs reporting advanced reports

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npp-it4563 commented Nov 28, '18

This reply was created from a merged topic originally titled Feature request for Reports: Create reports for agent activity.. Feature request for Reports: Create reports for agent activity, specifically by agent presence (Available, Busy, DND) and by Accept Call Queue Calls (enabled, disabled). Currently we have no visibility to the state of the agents in the queue.

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arvin-cruz6684 commented Nov 28, '18

This reply was created from a merged topic originally titled Analytics Portal - Request Feature. I am trying to find a conversation in this community regarding "Request Feature" for Analytics Report. Since I have not seen it I am creating one.

I would like to see in Analytics Portal the time stamp (date and time) that a user turn on and off the Accept call queue calls as I think this is very helpful for other with a very small call center type that cannot afford to get the Contact Center from RingCentral.

Thanks,
Arvs

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henry-gross commented Jan 9, '19

For Weekly Reports, It would be nice if we could select which days in the week we can get reports for (for example: Monday, through Saturday). Like, if we select Weekly as an option, we can pressthe days whose calls we'd like to receive for that week.

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nax-nacua12715 commented Jan 9, '19

Account type: Office Premium 20 - 99 line
A brief description of the business : not discussed
A high level description of the product or feature being requested: for an additional filter for phone number dialed to be added
A typical use case scenario explaining how your business would use the feature: customer would like to monitor calls that came into the call queue via the phone number that they dialed. While there is a filter for the ivr, the calls can only be filtered via phone number on Excel itself once the report is downloaded
Benefit of such feature: ease of use
Number of Users and/or Digital Lines: 237 Users/87 lines

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nax-nacua12715 commented Jan 9, '19

In relation to the request above, please add a way to filter the calls on call queues. Right now on the analytics, the filter for call queue also includes calls for the members. What we want is to have an option to view the calls from the main hotline callers who pressed the option for call queues only.

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mlss4664 commented Feb 21, '19

I have not read through the entire topic but I believe this is similar to what I'm looking for. I would like to be able to download to Excel and PDF the calls per hour that one of our call queues receive for a month. We can pull this information up but when clicking download to Excel it does not download the data in the graph.

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