Idea

terry12 avatar image
terry12 suggested kellie-babb commented

Provide U.S. technical support for ALL users of your RC system!

supportcustomer serviceu.s.us support
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terry12 avatar image
terry12 commented
U.S. support is provided only if you meet requirements of having a certain number of users/extensions.  If you do not, the support comes from a call center which is not located in the U.S. This was my experience anyway when our company started using RC a little over 2 years ago. Extremely frustrating to say the least because I had technical questions and was trying to communicate with support who had difficulty communicating the English language.
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kim avatar image
kim commented
Thank you Terry for the suggestion. 

Rob, to clarify U.S. Support provide support for 20+ customers only 
Mon-Fri 6:00AM-6:30PM MDT
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Demetrice Rogers avatar image
Demetrice Rogers commented
This reply was created from a merged topic originally titled US Based customer support?. Is there a way to reach customer service representatives that are based in the United States? This language barrier issue and lack of customer service from outsourced countries that i'm receiving is unacceptable.
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kim avatar image kim commented ·
Demetrice - Thank you for your comments. Please click the LIKE button above to support this idea. 

Kim
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beamon avatar image beamon commented ·
Kim, that is a completely useless response!
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kim avatar image
kim commented
Update:  We now offer 24/7 U.S. Support (including holidays) for 20+ customers only. 
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chris-duquette4018 avatar image
chris-duquette4018 commented
CAn always reach out to a ringcentral partner who will be able to get U.S. based support and could in turn help you take care of the issues you may have. This may take more off of your plate as far as dealing technical issues and programming.
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beamon avatar image
beamon commented
It's now two years later.  Has anything changed?  Nope!  I am stuck with a 2  year contract that I will terminate as soon as the time is up because I can't get a human inside the United States that speaks english as a first language.  I will also tell everyone that I can to avoid Ring Central at all cost!!   I have had it!!
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Chuck Fuscone avatar image
Chuck Fuscone commented
Hi Beamon, I have been working as a main line of support for Ring Central for over 5 years and have helped people like your self on the forum.  

I am sure I could assist you with ANY Ring central problem you have or any assistance you need.

Call or E-mail me and we could work through the issues

thanks

Chuck
Certified RC Consultant
Chuck@yoritguy.com
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beamon avatar image
beamon commented
I would love to call you, but your phone number is not on your email.   Should we set up a time to talk on the phone via email?  Thank you for your response.

Kevin Beamon
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Chuck Fuscone avatar image
Chuck Fuscone commented
224 220 9870

Thank you

Chuck
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laura-rocco avatar image
laura-rocco commented

how do you get a human on the phone for tech support
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jb-ferguson avatar image jb-ferguson commented ·
It all depends on what you've tried already. If you have called these numbers and were on hold forever, I don't have an answer for you. If you can't find any support numbers, please follow the link below:
https://support.ringcentral.com/s/contact-numbers?language=en_US
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kellie-babb avatar image kellie-babb commented ·
Thank you for your answer J.B! :) 

Laura- The link that J.B provided is the best place to find the phone number's for RingCentral's Support teams. It also provides you with the option to chat with a representative or create a case online that will be assigned to a support representative. :)

Thank you,
Kellie B.
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