Idea

wes suggested Sep 12, '13 tom-klimek3420 commented Mar 19, '20

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.

call waiting

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holly-burress15142 commented Mar 28, '19

This reply was created from a merged topic originally titled Disable Call Waiting - direct to voicemail. We absolutely need a feature to disable call waiting- so calls will go directly to voicemail while the user is on the other line. Currently while on a call, if a second call comes in, the phone will beep and mute our conversation so our customer on the phone is having to repeat themselves. It is extremely frustrating and distracting. This feature is a no-brainer. At the very least, we should be able to mute the call waiting so it only pops up on our computer instead of beeping in our ear while we are trying to hold a conversation.

We use the plantronics headset with the softphone app on our computers and we don't use a call queue since everyone in our office has very distinct roles. We don't want to route the call anyone else, but rather, it should just go directly to the user's voicemail while they are on a call.

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russell-tudor12645 commented · Mar 29, 2019 at 10:30 AM

For info we have built our app and it's currently going through final testing, it would be very simple to change it to route to voicemail rather than another call group.

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jennie-stites15146 commented Mar 29, '19

This reply was created from a merged topic originally titled Silencing or putting an incoming call to voicemail that comes in while currently .... When on a call, we need a way to silence another incoming call rather than just having it ring while we are busy with the current call. It is inconvenient and needs to be addressed as soon as possible. It makes it difficult to concentrate fully on what's currently being done, when you have another constant call that you cannot currently attend do bothering you.

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matt-gregory10471 commented Apr 15, '19

BUMP

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jake-castle16154 commented May 9, '19

This reply was created from a merged topic originally titled Send new callers to voicemail while Im on the phone. There is no way to disable the "Beep" when a new call is coming in while Im on the phone. Its extremely distracting to the point where I have to ask my customer to stop talking until the other call goes to voicemail. This is unacceptable. One of two features needs to be implemented. Either there needs to be an option to send all new callers immediately to voicemail when extensions are busy, or there needs to be a way to disable the auditory notification that a new call is coming in. This question has been asked for THREE YEARS NOW and a change has not been implemented. Im not holding my breath.

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therese-wade commented Jun 7, '19

I spoke with one of your representatives who told me that it is impossible to disable the beep sound or the call waiting option on my phone. I use the RingCentral service for scheduled calls with my hypnotherapy clients. These calls often last over one hour and they involve me guiding my clients through hypnotherapy exercises. They cannot be interrupted by loud call waiting beeps because this is jarring to my clients and brings them out of the hypnotic state. To stop call waiting is such a simple request, yet I am told that your engineering department has been considering solving this problem (apparently for 3 years). This is unacceptable as it is seriously interfering with my work and business. Please solve this issue immediately!

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russell-tudor12645 commented · Jun 11, 2019 at 06:11 AM

Maybe we different account types, we have a RingCentral Office Premium Edition with about 60 users. Call groups can be created when you log into the admin portal, if you don't have this access try contact ringCentral for assistance. For info I tried this idea on our system yesterday and it seemed to work, however you also need to create an additional call group to route the "overflow" calls elsewhere.

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russell-tudor12645 commented · Jun 12, 2019 at 08:14 AM

For info, we use the Yealink T46S desk phones, there is an option on the phone whereby you can switch off call waiting or just switch off the call waiting tone. I've tested and works fine if you only have one phone associated with the extension (ie no softphones), if you are logged into a softphone the second call will ring on that device. If the Yealink phone can do this I would have thought the Cisco would as well.

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russell-tudor12645 commented · Jun 10, 2019 at 05:37 AM

Hi Therese, you could create a call group with only your phone in the group and move your phone number to this group (ie not associated with your actual extension). If you are called while on the phone you will not be disturbed and the call can be routed elsewhere or to voicemail.

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therese-wade commented · Jun 10, 2019 at 06:19 PM

Hi Russell, Do I need RingCentral support to create the call group or is this something my Cisco phone includes in the operating instructions? Thank you!

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samantha-hein commented Jul 10, '19

This reply was created from a merged topic originally titled Beeping for incoming call while on the phone. Would love to see an option to turn off the beeping of an incoming call while you are already on a phone call through the soft phone. You can currently mute the ringing but the beeping continues after you ignore it and its too loud/distracting while on the phone.

However, i see someone requested this feature 4 years ago. Any update or progress on this potentially being added as a feature?

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jamcwils commented Oct 10, '19

Hey RingCentral, can you tell me when this is going to be addressed?

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steven-rinehart commented · Oct 11, 2019 at 12:29 AM

Our problem is not any beeping it is when a second call comes in the first caller is muted from me and they don't know it and keep talking. The only way to reconnect is to quickly refuse the incoming call and then apologize to the caller and ask them to repeat everything they just said. Also, we use cell phones aspect of service not on a computer.

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julie-sperritt14073 commented · Nov 25, 2019 at 08:48 AM

We are the same - UK account with 250 users, mainly on mobile phones. It is not at all professional to have a business or customer call appear to drop, just because another call is coming in. Some of our customers in the social housing sector are in vulnerable positions and it is not helpful to have to ask them to repeat themselves.
Its annoying for the colleague, disrupting for the customer and has been asked for repeatedly for 5 years by customers all over the world. What exactly makes something go on the road map if it's not this?

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saadetswift16514 commented · Oct 10, 2019 at 06:28 PM

Hey James, at this time it's not on the roadmap. If that changes, we'll update this thread

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jamcwils commented · Oct 10, 2019 at 07:29 PM

So is there any way of being busy or having a second call "skip over" a user when that user is on the phone? This is in a situation where we have successive call forwarding and a call queue won't work for us...

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saadetswift16514 commented · Oct 10, 2019 at 08:17 PM

Sorry, James. I can't think of anything that would work for that specific scenario :/

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laurie-johnson14581 commented Nov 27, '19

This reply was created from a merged topic originally titled Call Forwarding, Call Q. Hello RingCentral, it's disrupting and highly unprofessional when a call comes in while I'm on a call because of all the beeping and ringing. How long before you create a feature where I can say, "If you receive this recording that means I'm on another call right now." Recordings are ruined because of the ringing and beeping. Thank you.

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morgan-mchenry commented Jan 20, '20

New to RingCentral and use soft phones, but absolutely this needs to be done. Its extremely distracting having an agent on the line with one of our merchants, and then the call waiting beeping continuously going off in their ears.

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tom-klimek3420 commented Mar 19, '20

Being able to turn off call waiting would be very helpful in addition to providing callers a notice you're on a call. Any update on this feature request?