Idea

luke-callen11529 suggested Jun 14, '17 Irene Yam commented Apr 17, '20

HUD: add categories

Adding an option to the HUD to create categories would be a useful function (f it doesn't exist already). As I work with the support team and reception I often have to transfer calls between colleagues, so the ability to create a category to quickly locate a team then a colleague would save some time. Having a header in bold such as 'Support' or 'Sales' then being able to drag and drop people in at one they've been added to the HUD. Just a thought.

I know you can relocate them by clicking and dragging them in the edit function when in the HUD but to separate between teams would be useful.

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chris-duquette4018 commented Jun 14, '17

That sounds like a very useful option to me, kinda of like being able to make teams in glip but through the HUD instead. it's got my vote.

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saadetswift16514 commented Jun 14, '17

I have changed this to a feature request for others to vote on :)

If you like the idea, please vote in the upper right-hand corner!

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saadetswift16514 commented · Oct 26, 2017 at 07:21 PM

Hi Luke,

The prioritization process of implementing a new feature is quite complex. This is still a fairly new feature request that has 6 votes. Our Product Team is aware and regularly checks open feature requests for consideration. If/when we receive any update on this type of feature becoming available we will be sure to update this thread.

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luke-callen11529 commented · Oct 26, 2017 at 03:25 PM

4 months later... do we have enough votes to push this feature through?

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luke-callen11529 commented · Jan 24, 2019 at 08:42 AM

Hi Saadet, 1 year on.. any updates?

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saadetswift16514 commented · Jan 24, 2019 at 04:07 PM

No updates at this time.

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james-dworkin commented · Jul 11, 2019 at 04:06 PM

Oh please, a company like RC should have this already implemented. This is basic 101 stuff. How does RC not have the capability to alphabetize and sort by
department HUD? Come on, do you know home much this would improve our jobs?

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kevin-tran3453 commented Jun 15, '17

Nice idea, i vote it

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jerad-vanderbeek commented Sep 9, '19

This feature would be nice to have in all three lists: contact, favorites and HUD

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stephen-aulick commented Sep 17, '19

Even if you could just make the Department field visible and able to be sorted by that would work.

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Irene Yam commented Apr 17, '20

Hi Community,
I'm Irene from UX team, and what I'd like to ask if any of you would be willing to have a call with our product team next Friday, 24th of April at 10:00 -10:30am Pacific. I was hoping we could have a discussion around HUD Categories and HUD Multiple Groups. Please DM me at if you would like to join. irene.yam@ringcentral.com

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HUD: add categories

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