Idea

Kings Hall avatar image
Kings Hall suggested larry-bradford commented

SMS: Ability to receive verification code (short code) via text messages

Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service.  Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts our business negatively.
smsmmsverification codeshort code
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4 Comments

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flowtracker11223 avatar image
flowtracker11223 commented
This shortcoming prevents business clients (like us) from using RC as primary phone system as it does not support the necessary SMS capability for MultiFactor Authentication (and other verification texts).

The gap forces every person have at least one other non-RC phone, which is both a functionality and marketing fail for RC. This is forcing people to use an alternate phone, deprecating the value proposition of the RC solution and increasing your risk of customer attrition. Pretty fundamental marketing requirement to eliminate the need for a direct competitor solution due to a functionality gap.

The importance of this fix cannot be overstated... it is mission critical for RC as a business solution... and it was supposed to be delivered 3 years ago.


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andy-bernhardt avatar image
andy-bernhardt commented
This was very annoying...

2 comments
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ruslan-allahverdi11421 avatar image ruslan-allahverdi11421 commented ·
Common Ring central team! This is really required feature today!
1 Like 1 ·
flowtracker11223 avatar image flowtracker11223 commented ·
Even worse when you cannot receive one from your bank! 
We have to buy cell phones to get around this. Unbelievable service gap.
And yes, I tried adding to the Bank's list exactly like you did. Fail.
0 Likes 0 ·
fbs-floor-box-systems avatar image
fbs-floor-box-systems commented
seriously, nowadays the service is used very often so it should be available by now March 2020. Do you expect to release it soon?
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larry-bradford avatar image
larry-bradford commented
This is rediculous.  Someone got my business line and texts spam daily.  I can't stop it.  I can't block it.  I am extremely frustrated.  
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