Idea

john-basile avatar image
john-basile suggested bob-wenzlau393 commented

Destop App: Hotkeys on Mac

Is there a Mac keyboard shortcut for toggling DND (do not disturb) on the softphone?
dndshortcutkeyboardsoftphone shortcuts
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Ryan Wessel avatar image
Ryan Wessel commented
I would also like some hot keys for my mac

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Tim Noonan avatar image
Tim Noonan commented
Yes please add hot key for dialing on a mac!

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gordon-phantom391 avatar image
gordon-phantom391 commented
PLEASE PLEASE add!!!!  This is SUCH a basic feature. You need (1) Mac contacts integration and (2) hotkeys. Everytime I call and ask, someone in the philippines (who has about as much idea of what's going on in engineering as the ficus next to me ) assures me it's being worked on. Meanwhile, I can't get dialetic to work on 6.5.1 with Yosemite and the dialetic engineer won't respond to multiple emails asking for an update. Has anyone else gotten dialetic to work?
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oleg avatar image oleg commented ·
I suppose MAC contacts integration should appear in Softphone  6.6 ;)
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gordon-phantom391 avatar image gordon-phantom391 commented ·
From your lips, to God's ears. Any chance we can get a hotkey to contacts too?
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oleg avatar image oleg commented ·
What exactly hotkey would you like?
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gordon-phantom391 avatar image gordon-phantom391 commented ·
one that launches the contacts book. So, without touching mouse, I can (1) launch app (don't need RC help here...that's a system-wide setting and easy to do with Alfred or any number of other apps) (2) launch RC  address book (linked to Mac address Book!!)  with hotkey from WITHIN  app (that's where you come in, assuming you're an RC developer!!), (3) navigate to caller with tab and arrow key,  (4) choose number (mobile, work etc) and (5) hit "return" to place call

So, the big missing piece is (2). Please help!!!  Would make a great product perfect for me!!
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Ryan Wessel avatar image Ryan Wessel commented ·
I just converted to a Mac book this year and I am not using my address book, but if RC supported integration I would.  It would be nice if RC had a cloud based address book that would sync across my devices.  Maybe two tabs in your address book one tab would be your RC address book and the second tab would be your integrated address book such as mac\android address book.
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oleg avatar image
oleg commented
As I know there are hot-keys, Softphone 6.5.1 and up:

  • Ability to expose launcher screens using hot keys.
    • Dial pad (Cmd/Ctrl-D)
    • New message (Cmd/Ctrl-N)
    • New fax (Cmd/Ctrl-J)
    • FCC (Cmd/Ctrl-Shift-C)
    • Video Conferencing (Cmd/Ctrl-Shift-V)
  • Ability to send call to voicemail (Cmd/Ctrl-Shfit-I)
  • Ability to screen voicemail (Cmd/Ctrl-Shift-S)
  • Ability to forward the call (Cmd/Ctrl-Shift-F)
  • Ability to handle an active call:
  • Mute/Unmute (Cmd/Ctrl-Shfit-M)
  • Hold/Unhold (Cmd/Ctrl-Shift-H)
  • Transfer (Cmd/Ctrl-T)
  • Park (Cmd/Ctrl-Shift-P)
  • Record (Cmd/Ctrl-R)
  • Keypad (Cmd/Ctrl-K)
  • Flip (Cmd/Ctrl-L)
  • Add (Cmd/Ctrl-Shift-A)
  • End Call (Cmd/Ctrl - E)

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gordon-phantom391 avatar image gordon-phantom391 commented ·

Missing a KEY (and obvious) one: Bring up contacts book.  This is one that gets used by many of us for EVERY call!!

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gordon-phantom391 avatar image gordon-phantom391 commented ·
oh..and make sure the "tab" and arrows key work to navigate around while in address book. We should not ever need to touch mouse to find a contact, choose a number (e.g. mobile, work etc) and dial
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Ryan Wessel avatar image
Ryan Wessel commented
What about the F6 command (the most useful command) on windows anything like that for my mac?
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oleg avatar image oleg commented ·
Sorry but no F6 for MAC so far
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gordon-phantom391 avatar image gordon-phantom391 commented ·
what is F6?
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Ryan Wessel avatar image Ryan Wessel commented ·
F6 will dial any highlighted number, so highlight a number on a webpage\n e other app and hit F6 and boom RC calls it.

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gordon-phantom391 avatar image gordon-phantom391 commented ·
that's awesome. I want that on the Mac!!!  Got to be possible with AppleScript...
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Ryan Wessel avatar image
Ryan Wessel commented
GP what is dialetic? I use RC beta on Yosemite and I can now text from my mac.
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gordon-phantom391 avatar image
gordon-phantom391 commented

Its a plugin for Alfred (http://www.alfredapp.com/) that, among other things, can be controlled by hotkeys, can access your Mac contact book, and can dial-out over RC.


The problem is that it doesnt seem to work with RC6.5 and the developer is AWOL so its not clear hes going to upgrade it. Ive tried everything to reach him but no-luck.



http://www.jonn8.com/dialectic/

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bob-wenzlau393 avatar image
bob-wenzlau393 commented
Our CRM (Solve360) can be invoked by an incoming call on RingCentral Softphone for Mac, but one cannot invoke RingCentral from the web CRM.  According to Solve360 "The two most commonly supported protocols are  TEL and  CALLTO. In most cases, they're simply referred to as " click to call" feature, and applications such as Skype and other VoIP tools utilize this feature to dial out. "

They point to the Win F6 feature, but identified that RingCentral does not appear to enable this in the Mac version.  

Having general tools that can help many applications is as helpful as specific integrations (SalesForce) - especially when one does not use that platform.

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