Idea

wes suggested Sep 12, '13 tom-klimek3420 commented Mar 19, '20

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.

call waiting

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ernest commented Aug 8, '14

Do we have any options yet for this?

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

scotthuotari16394 commented · Nov 22, 2019 at 10:48 PM

It has been six years since somebody asked for this so it should be any day now dont you think

1 ·

Giovanni Rivera commented Oct 17, '14

This is needed in our environment as well. I was just told by an agent that when a Call Queue is called, if one of the phones in that Call Queue is on the line with someone, it will not ring and give the employee an option to put their current call on hold and answer the incoming second call. Basically, there is no call waiting feature in Call Queues. Please enable this feature.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-zimmerman1330 commented Jun 2, '15

any update on this feature? we too need call waiting for call queues.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jacquelyn-nosan316 commented Nov 16, '15

This reply was created from a merged topic originally titled send calls to Voicemail when I'm on the other line.. When I am on the phone I still get calls to come through and ring my phone. Can these inbound calls go directly to voicemail?

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

macktez-support523 commented Dec 9, '15

[Note: there are two very different features being requested in this thread. One is to be able to turn call waiting OFF for individual users. The other is to turn call waiting ON for call queues.]

I'm a new RingCentral user, and am very surprised that there is no option to turn off call waiting in user settings. Furthermore, I have worked with provisioning twice now to turn off call waiting on my Cisco ATA device, only to have default settings reappear within 48 hours.

RingCentral does have an option for call queues to send new callers to voicemail if number of callers waiting exceeds (x). This tells me that the ability to turn off call waiting for individual users -- that is, send new callers to voicemail if number of callers waiting exceeds zero -- should be possible within RingCentral's programming.

For individuals who spend a good deal of time on the phone, call waiting can be very disruptive. Please give us this option.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim commented Dec 9, '15

If you want call waiting to be added to call queues, please LIKE this thread:

Call Queue: requesting Call Waiting for queue members

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

dye4627 commented Mar 7, '17

We need this feature as well. Call waiting is very disruptive when my employees are already on a call. Disabling this feature was a basic function of our last phone carrier.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

caroline6400 commented May 16, '17

While my boss is mid sentence on a call is not the time for another caller that she maybe doesn't want to talk to to mute her line. This is ridiculously annoying.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

caroline6400 commented May 16, '17

My boss will be mid sentence and her phone is being muted by someone calling that she doesn't want to talk to. Not having control over this feature is really silly.