Is there a way to monitor parked calls?
My example is that our receptionist parks a call for someone who isn't at their desk, she then pages the person over the intercom. We have had a few instances where people end up parked for extended periods of time with no answer. I am wondering if there is a way for our receptionist to monitor those parked calls to see if someone is "deserted" on a parked line.
My example is that our receptionist parks a call for someone who isn't at their desk, she then pages the person over the intercom. We have had a few instances where people end up parked for extended periods of time with no answer. I am wondering if there is a way for our receptionist to monitor those parked calls to see if someone is "deserted" on a parked line.