Idea

David Freitas suggested Apr 8, '14 Chuck Fuscone commented Oct 4, '16

Call Queue: Add the ability to see if a caller is holding in the queue? [Real time monitoring]

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David Freitas commented Oct 1, '14

Just re-instituted our queue. I know you said they were working on the ability to monitor the queue. Is that available?

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carrie commented · Jan 28, 2015 at 07:26 PM

Would like to know if this has been updated and available?

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eric-greene2860 commented · Jul 28, 2016 at 02:52 AM

I am told this is not available at this time. Our work around has been to create internal extensions and add those to our phones and we can see a second line flashing that a call is in queue. There should be a better way, but this does work for us. I am always working on ways around the systems limitations. :(

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aj1 commented Feb 9, '15

+1 this is a much needed feature. Any update on this?

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Armand Martin Castaon commented Feb 9, '15

I agree, Must needed feature

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Jon Smith commented Apr 9, '15

Did you ever find anything about this? I would really like to have this feature.

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mike commented Apr 9, '15

Hi Jon, I still do not have any ETA for this. Through discussion I understand that there are other call center type features on the road-map but no specifics or release dates yet.

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chase1889 commented Apr 13, '15

Still waiting on this. This feature was needed long before RC started progressing other features. Also would love service level metrics.

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Vince Savoldi commented Apr 21, '15

Yep, like the others I think this is a necessary feature. Basically it would be awesome if inside the phone application you could see the status of the other members of your call queue. This is really necessary in smaller centers to see how many people are available for break times or personal off-phone times.

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chris-zimmerman1330 commented Jun 4, '15

This is a must. In my experience, when programmers say It's on the road map and its in the works but we don't have an ETA, that translates to a long wait. Can RC at least tell us if it is on the currently being developed list or if it is line behind other projects.

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jane commented Oct 5, '15

This reply was created from a merged topic originally titled Real Time: Queue Monitoring Panel Needed. It would be better we are able to monitor the queue on a real time basis. This kind of feature must be added - calls filing in queue; current state/status (you guys already have this one but it lacks the running time that certain extension is on that specific state); time in current state/status (eg: available 00:06:03; Busy 00:15:00; DND 00:05:03)

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kim commented Dec 14, '15

RingCentral Contact Center has this feature available. Please contact your sales rep for more details. If you don't know who your Sales Rep is, email community.support@ringcentral.com with the link to this post and your account Name/Phone Number and we'll look it up.