Idea

Rhonda Splear suggested Apr 22, '14 charene-angulo commented Apr 5, '19

Deskphones: Voicemail Rewind/Fast Forward option

How can you rewind or fast forward a voice mail message while you are listening to it? The user guide for my phone ( http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/csbpipp/ip_phones/user/guide/spa300-500-uc320...) says 7 for rewind and 9 for fast forward, but they do not work?

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Tom Cusumano commented Apr 29, '14

Sorry, but the comments from RC-Installer is no help. All the commands you list are stated by the voice mail system and somewhat obvious. I am trying to find out if there is a multi-second rewind or fast forward option when listening to a message. I am guessing there is NOT based on the way you answered the question.
Thx. Tom.

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Chuck Fuscone commented Apr 29, '14

Sorry Tom, the steps above is all that is available

So there is NOT a way to fast forward through a message.

Chuck

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Tom Cusumano commented Apr 30, '14

Thx Chuck. I assume it is the same for rewind? No way to do this. I think it would be a good feature to have and implement in the future. Some people leave lengthy messages with their phone number at the end. If you miss a number or two and need to hear it again you have to listen to the entire message when you only need to re-hear the last few seconds.
Tom.

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Chuck Fuscone commented Apr 30, '14

I agree, it needs to be a feature request

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kathryn commented Oct 15, '15

This reply was created from a merged topic originally titled Add prompts to desk phone for fast forward or rewind. Please add prompts to the desk phone for voicemail such as rewind so many seconds to rehear the phone number or fast forward a few seconds. I know I can do it on my desktop app but my employees don't use my desktop. They pick up messages via the desk phone. Right now we have to listen to the whole message again to get the phone number again.

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adtud226 commented Nov 6, '15

This reply was created from a merged topic originally titled Voicemail: toggle though the messages on phone. Voicemail Messages Toggling using deskphone

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kim commented Nov 11, '15

To fast forward/rewind a message use either the softphone,or mobile app. After you click the play button you can then click on the progress bar and advance (or rewind) to the desired place.

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Rhonda Splear commented · Nov 12, 2015 at 04:03 PM

Kim, thank you...but we need this capability on our deskphones.

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josh-youngblood7000 commented Apr 20, '17

This idea says it was "Implemented" but I don't see how that is possible. The feature request was to have rewind/fast forward on the desk phone, which is still NOT POSSIBLE. So this is NOT IMPLEMENTED. Please change the status to be considered and worked on.

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mike commented · Apr 20, 2017 at 01:45 PM

HI Josh. I'll re-title this for "desk phone" as it's not yet available.

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chris-duquette4018 commented Apr 20, '17

never really tried to FF or rewind a message, i just always replay the message but if you have RC you should have ability to get voicemails sent to your email or at the least use the softphone to make it easier on you while it's not possible on a desk phone at the moment.

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wilkinson commented · Apr 20, 2017 at 01:16 PM

Yes, but not all users have speakers on their desktops, so they do not have the capability to use the softphone or listen to messages through email. This is really needed on the deskphone. And, since the Cisco userguide has it listed as a feature, with the buttons to push and everything, it should work. So, this actually isn't a feature request, but a fix request?

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geekmom9256 commented · Jan 12, 2018 at 04:26 PM

I actually have a user without a computer! : ( And logging into another website and having it running on your computer isn't always the most convenient, especially for some of my less tech savvy users.) I can't discriminate against users that don't have or aren't comfortable using the computer software for phone functions.

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josh-youngblood7000 commented Apr 20, '17

This reply was created from a merged topic originally titled FF and REW in voicemail. Account Type: US
Business: Finance

Description: want to be able to rewind or fast-forward a voicemail when using the desk phone to listen to voicemail messages. Currently you have to listen to the entire message again.

Use Case: this would be used constantly by users who are less technically inclined (i.e. they can't use the desktop or smart phone app) or they simply prefer to check their voicemail using their desk phone (i.e. don't have speakers on their computer to listen to voicemails through their computer).

Benefit: see above
Users: 25+

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Idea

Deskphones: Voicemail Rewind/Fast Forward option

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