You really need to add keyboard shortcuts for the SoftPhone.
- Quick access to the contact list, or via keyboard shortcut.
- Ability to search for contact by typing names without opening the contacts list.
- APIs for SoftPhone for 3rd Party integration. Would be fantastic if we could dial via Contacts, CoBook, QuickSilver, Alfred, etc.
- Click to dial via browsers, links in 3rd party apps, etc.