Idea

Michael Eby avatar image
Michael Eby suggested brett-youngberg commented

Call Queue: forward calls to answering service when a call has been in queue for more than 1 minute.

There needs to be a way to forward calls to my answering service when a call has been in queu for more than 1 minute. As it is, a recording comes on after 1 minute to dial the answering service extension and that is unacceptable.
call queue
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brett-youngberg avatar image
brett-youngberg commented
Just create an extenision which is your answering service and add them as the 2nd user in a fixed rotation. After it tries you or your internal team users it will then dial your answering service and they can accept the call
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