Per a discussion with a RingCentral representative via online chat earlier, there is not currently a way to view how many calls a specific User answers that were made to a particular Group.
While we can get the numbers for the Group as a whole, that means little since we don't know who is responsible for the lower than expected answer rate. Is it a select few that are not meeting their expected answer percentage, or is it evenly spread out across all Group members?
As an example, if 2400 calls come into a Group over the course of a month(our average usage), how many of those calls were answered by User A, and how many by User B, etc. Without that detail, the overall number has a clouded meaning, and no indication what changes the department needs to make in order to improve the answer rate.
While we can get the numbers for the Group as a whole, that means little since we don't know who is responsible for the lower than expected answer rate. Is it a select few that are not meeting their expected answer percentage, or is it evenly spread out across all Group members?
As an example, if 2400 calls come into a Group over the course of a month(our average usage), how many of those calls were answered by User A, and how many by User B, etc. Without that detail, the overall number has a clouded meaning, and no indication what changes the department needs to make in order to improve the answer rate.
