Idea

frank-muher suggested Apr 23, '15 saadetswift16514 commented Apr 4, '19

Fax: Confirmation to attach the pages faxed

We really need the fax confirmations to come through with the pages that we faxed attached. It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages. We need to be able to verify that we sent certain pages.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim commented Apr 23, '15

Please VOTE in the upper right corner to request this app.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Sam Caruthers commented · May 01, 2015 at 02:05 PM

This is the most IMPORTANT FEATURE Ring Central could implement! Please work on this! It is imperative for my business. Samuel Caruthers 862-222-4629

1 ·

Mike Williams commented · May 11, 2015 at 11:00 PM

It's been over a year since Stu submitted the topic. Even if it wasn't a priority, which it should have been, any decent and reliable company should have fixed this matter much sooner than a year. Yet, we're still waiting....

1 ·

Brandon Todd commented · May 12, 2015 at 03:43 AM

I feel like this will never get fixed. I'm an attorney in the Kansas City area and if this isn't fixed soon I will have no choice but to look elsewhere for services. And I will share this critical flaw with anyone who may ask. Get it together RC!!!

1 ·

stealth3438 commented · May 12, 2015 at 04:37 AM

How can a fax company not be able offer a fax confirmation sheet? This is a basic function. It's crazy that Ring Central has taken over a year. It's a basic and vital function that businesses need to prove that faxes were delivered successfully. I just need a fax confirmation showing a copy of the first page sent and how many pages were faxed. It's not asking too much for a basic fax function. I really don't think Ring Central is even trying.

1 ·

Katie Brenner commented · Oct 07, 2015 at 05:46 PM

I doubt RC cares about its customers. This request for a very important fax function has been made by numerous people years ago and RC has nothing to show for. We need proof of fax submission. Why do you think fax machines have fax confirmation sheets? It's to prove to people that a fax was sent just like certified mail is used to prove mail was sent. RC knows this, it just doesn't care.

1 ·

Show more comments

stutriplev commented May 1, '15

This reply was created from a merged topic originally titled Attachments with FAX CONFIRMATIONS coming soon?. I was told by a CSR two days ago that "our engineers are currently working on this issue" and that it was a major complaint from RC customers... Is there any estimate of when this crucial upgrade may be available? Lack of this feature is a HUGE NEGATIVE in our early RC experience.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Kevin Sullivan commented · Sep 04, 2015 at 03:27 PM

Is there ANY update on receiving a copy of ALL faxed documents with the fax transmission results (confirmation) - includes the "status", date & time, fax number and exact image of all that was sent? This is critical to be able to prove what was actually sent/transmitted. I was floored that RingCentral did not have this and have started to look for other phone options (at least I was smart enough not to sign a contract).

1 ·

Lesley Morrow commented · Sep 25, 2017 at 04:45 AM

They've been saying their engineers are working on this issue for years. Either they have the most incompetent engineers or they simply don't care. There are other online fax providers that offer this feature.

1 ·

francesca7555 commented · Jan 11, 2018 at 01:13 PM

Hello Lesley I am also frustrated by this issue. What other company have you found who offers this?

1 ·

Sam Caruthers commented May 10, '15

Mike, please send me your email. Mine is reneedrsam@ yahoo.com. If you find a service that can send an image verification please tell me.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Brandon Todd commented May 12, '15

Yes please post if you find a company that understands how important this is!!!

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

the-lighthouse183 commented Oct 2, '15

This reply was created from a merged topic originally titled Any way to confirm if a forwarded fax to email ever transmitted?. I forwarded a seven-page incoming PDF fax to an email address. Now normally that will clog the pipes of my email client and not transmit. I suspect the same will happen with the RingCentral fax forward feature, but as far as I can tell, there is no way to know if the email was sent or not. Is there a log showing faxes forwarded as emails and whether or not they transmitted?

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mark commented Oct 2, '15

This reply was created from a merged topic originally titled Successful fax confirmations. I would like to have the option to have the confirmation of a successful fax transmission emailed to the person sending the fax from the webpage, not just to the administrator. A previous provider had this option, and it is much more useful to have the person sending the fax know that it succeeded! This was accomplished by a drop-down selection with the email address for each employee that could send faxes on the page creating the email. This, possibly combined with a confirmation to the administrator would be possible options to have in company setup.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kevin-short commented Oct 2, '15

This reply was created from a merged topic originally titled Fax Message Transmission Result. Would it be possible, on the emailed Fax Message Transmission Result, to include a graphic of the first page of the sent fax, would be very helpful. Also, could there be a link there that would take you to the online record of the faxed document? thankyou.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Katie Brenner commented · Sep 18, 2016 at 04:26 PM

This request has been made for several years and RC doesn't care to implement this basic function.

1 ·

Brandon Todd commented Oct 2, '15

I guess no luck on the new company?

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Cheri Sommers commented Oct 3, '15

RC has said they've been working at getting this function for years. Don't hold your breath. There will never be a fax confirmation sheet with a copy of the first page sent. This feature has been requested for years.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Mohamed Salem commented Oct 29, '15

I definitely know for a fact that this service used to exist because I was using it last year. Now for some reason ever since we changed our account tyou it doesn't work. I think if more people voice their opinions more and more about the importance of having the fax confirmation. Attachment sent to the emails as well they will be more inclined to fix this issue promptly. Don't bother calling... send and email the cooperate office in the US. RC''s call center in not in the US and if you call and asked to be transfered to the US office they say they don't have the ability to do that. I asked them fore the direct linemail and was told they don't have it.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · Oct 29, 2015 at 05:38 PM

Thanks for your post. Just to confirm, this Community is the best place to post your requests to add features to the product. Also, be sure to click the "Vote" button at the top of the page.

1 ·

Cheri Sommers commented · Oct 31, 2015 at 12:45 AM

OK so when are you going to add the fax confirmation function that has been requested for years? I know some of the threads have been deleted, but there have been requests for this feature for well over a year.

1 ·

stealth3438 commented · Oct 30, 2016 at 08:27 AM

This is really sad if this is the best place to request features. The requests for fax confirmation pages have been made over a year ago by a number of people and nothing has been done. This feature is needed for businesses. There is virtually no customer support.

1 ·