Idea

Please VOTE in the upper  right corner if you would like to see the ability to Call Flip between all your RingCentral Devices added. 

This reply was created from a merged topic originally titled User Settings: Call Flip Softphone to cell app. Most of our users are softphone users. We have only a handful of hard phones. Most of our users are also Smartphone user with the softphone app installed. We'd really like to be able to distinguish the desktop smartphone from the mobile smartphone. Specifically, we'd like to be able to flip a call from one to the other (either direction).

Bonus would be to allow a different ring sequence for the two different smartphones, such as first ring on the desktop softphone and after xx seconds ring the mobile smartphone.

Perhaps related. Some of our users work at different computers at different times. I'd like to find a way to be legitimately registered on more than one computer at a time. I personally switch back and forth from PC to Mac many times during the day. I want my softphone to be wherever I am.

i use the park feature for that. i park a call on the pc desktop app and then pick up the park on the iphone mobile app. Or the other way if the call is originated on the mobile app.

We are trying to set this up as well but it doesn't seem to be working. That's when we found out that this feature is currently not supported. I does not work when we flip a call from Mobile App (iOS) to a Desktop App. If you can please have this added in your updates then it would be really helpful for your customers. 

Cheers!

This reply was created from a merged topic originally titled User Settings: Call Flip between devices. This reply was created from a merged topic originally titled Call Flip From Mobile Phone to Polycom Phone.My Ring Central number goes to my mobile phone. I can transfer from my mobile to my boss's mobile associated with Ring Central. It would be a nice feature if I could call flip with *# to the Polycom phones on our account without those lines ringing when my extension is dialed. Make the other lines active only when I press *#. Very limited with call transfers from a mobile phone.

Note: This conversation was created from a reply on: User Settings: disable hold music on call flip on Conference Calls.

It would be useful to start or pick up a call on my PC Desktop softphone, then be able to transfer to the mobile app and then iff required flip back to the desktop, I have seen other Cloud based solutions that offer this solution. 

I have a customer that wants to flip calls from deskphone to mobile application. hope we could implement such feature in the near future,

That functionality is currently available. Here's part of the information from the Knowledge Base article:

Using the Call Flip feature

RingCentral Deskphones:
When you are on a phone call, press the asterisk key (*) and a number corresponding to the device to which it is assigned in the Call Flip list. The call is transferred immediately to that device. For example, if you have the number 1 assigned to your mobile phone, pressing *1 while you are on a call on your RingCentral deskphone, will instantly transfer the call to your mobile phone.

Here's the link to show you the remainder of the article including how to set up Call Flip and how to switch from Deskphone, Desktop app and Mobile app to and from each of those devices.

https://support.ringcentral.com/s/article/Calling-Features-How-to-use-Call-Flip-for-instant-call-forwarding?language=en_US

call flip is great, i haven't tried it too much, but if i want to flip from a desk phone call to my iphone app how would that work out? cause there's no cell app option to add just my personal cell number, or could i plug in my direct ringcentral line?

Hi Jan, thanks a lot for your reply. As the original poster who suggested this idea, we have been waiting patiently for 2 years for an official reply on this feature request, so it's good to see your response.

I tried to follow your suggestions and I'm still not able to flip a call from RingCentral for Mac (softphone) to RingCentral app on my iPhone. Please note I do not have a desktop phone and I am not looking to forward any calls to cellular numbers.

In the RingCentral admin portal my user account has Call Flip configured with 2 phone numbers, my main company number with IVR and my direct number (which is a RingCentral number).

I am logged in to both the RingCentral softphone on my Mac and the RingCentral mobile app on my iPhone with the same direct number / extension. When calls come in, I get the call on both the softphone and mobile app at the same time, as expected.

Here's what I tried to do:

1. I made a call from RingCentral for Mac softphone application.
2. While the call was in progress, I clicked Flip Call and selected my direct number.
3. The softphone app attempted to dial my direct number.
4. The incoming call notification appeared on my Mac via the RingCentral softphone.
5. The incoming call notification DID NOT appear on my iPhone via the RingCentral app.

I expected the call to ring on the RingCentral app on my iPhone as well however since it didn't, I am unable to flip the call from softphone to mobile app. The call simply keeps ringing on the softphone app.

Here's what I want to do:

1. Make a call from RingCentral softphone on my computer.
2. Flip the call to RingCentral app on my iPhone.
   

Please note, and let me clarify this in addition to Christian's comment above, we are NOT looking to flip from softphone to cellular (a.k.a. mobile phone). Yes we know this feature is already implemented.

What we are looking for is to flip from RingCentral softphone to RingCentral mobile app. This feature, to the best of my knowledge, is not implemented.

Can you please explain how we can accomplish this?

Thanks.