Idea

braun359 avatar image
braun359 suggested kim commented

Admins: Allow to enable/disable DND for users

We are receiving many inbound calls that go through queues

What I would need to be able to do is from a remote location, be able to enable and disable my users DND settings

If they leave the office for the day and do not turn their phone to DND it is making the answering time much longer as it rings through their extension before it sends to the next user in the queue

I would need to access the settings and simply click DND on the users phones who are not in their offices so that I can allow the next person in the queue to answer the call quicker



dnd
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danno147 avatar image
danno147 commented
Currently, the only way I know to do this is to log into your RC4W app, as the individual user, and either make them busy or not accept call queue calls - depends on how you want the stats to show in your reports or logs. 


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danno147 avatar image
danno147 commented
Other than that, the feature you are looking for is that of a Call Center function.  RC does have an optional Call Center package that provides this and other features more inherent to Call Centers.

http://www.ringcentral.com/contact-center/overview.html/

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Dustin Showers avatar image
Dustin Showers commented
+1

i would also like this feature, without having to purchase an entirely separate system such as the call center package.
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kim avatar image kim commented ·
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