Idea

jason-deserio avatar image
jason-deserio suggested Cody Smith commented

Call Recordings: Download Options

It would be really nice if the Download Recordings feature was FTP based, or allowed a greater threshold value. Since we must keep all of our recorded calls this can be a time consuming and cumbersome process to do in stages versus a complete day, week, or month.

call recordings
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Dustin Showers avatar image
Dustin Showers commented
i would love this!

I would also like to assign super users that could login and download all the recordings, but not have access to modify the account settings.
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sean-morrissey2402 avatar image
sean-morrissey2402 commented
This reply was created from a merged topic originally titled Call recordings: Download multiple recordings. When viewing call logs, there are checkboxes on the left of the page. You used to be able to select which recordings you wished to download and then select download. After a recent upgrade, the checkboxes no longer work. I contacted support and they acknowledged the issue and stated I had to post the idea here. 

I would think that a software bug, should be fixed. I am not certain why I have to enter an enhancement request.
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Cody Smith avatar image
Cody Smith commented
This reply was created from a merged topic originally titled Call Recordings: download for a specific date range..

If you guys could look at the call logs section and add a place were the ring central portal can automatically download call logs and recordings for a specific date range. This way we do not have to go back weeks at a time and download only one days worth of calls and recordings, this is very time consuming. Thank You 

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