Idea

derebenskiy avatar image
derebenskiy suggested saadetswift16514 commented

Reports: filter by time periods, not just by date

It would be nice if the call reports could be limited by time periods as well as by date
reports
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5 Comments

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kim avatar image
kim commented
+ 1 Like 

If you would like to see this feature added, please  LIKE in the top right corner.
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andrew2014 avatar image
andrew2014 commented
this is a highly requested feature from my clients.
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alex1918 avatar image
alex1918 commented
Should be able to run reports by HOURS. For example for work hours separately from night (non-work hours) to get a good idea of answered / non-answered / VM calls during work-hours which is more relevant.
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susan-pagels commented
I need to be able to see days of week and time of day to see when the majority of our calls are coming in.  Need to be able to plan staffing.
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saadetswift16514 avatar image
saadetswift16514 commented
If you all haven't checked it out yet, our Analytics Portal offers some filtering tools under the Subscriptions Tab :)

You can also watch some videos about our Analytics Portal here
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