Idea

YES!!!!!  More custom fax fields please!  Clearly RC already has the fields setup in the default cover designs, but we DESPERATELY need a total number of pages field.  Come on, RC, this is basic stuff that has been on the cover page of every business fax since 1982.

Also, it would be nice to have a field for a file number or job identifier that is NOT part of the {Notes} field.   Better yet, why not just implement some way for customers to define their own fields for a fax cover sheet that will appear as text boxes to fill in on the page that we use to fill out the recipient data!  That would be very useful.

We are a healthcare firm, and I recently purchased 6 fax numbers. Every time I call customer support its somebody in a country where they do not understand what my problem is. I have the same exact problem of setting up a custom cover page, need three extra fields with claim numbers, patient name and/or reference number. Would appreciate if somebody can help.

I agree! Our business would love for it to show the number of pages within custom fax covers.

In addition to the Page Count and CC fields, can we get a custom RE or Subject field? Also, I have gotten all the existing custom fields to work with the exception of {Sender Fax} and {Recipient Fax}. Both of those fields are always blank and the number I entered to fax to displays in the {Recipient Phone} field.

The number of pages being transmitted appears in the header at the top of each page like shown below. 



Are you all asking to have it appear in the body area instead?  If so can you provide some details and use case scenario so our Product Team can understand the need for this?

Hi Mike,

I think the majority of us are requesting the feature that was available on the custom cover page before RingCentral introduced the new "RingCentral for Windows" desktop application.  Previously, one of the optional fields that we could include on a custom cover page was something along the lines of "Number of pages including cover page: {total pages faxed}"

I do think it's helpful to have the number of pages being transmitted appearing in the header at the top of each page like you showed above.  This feature request is in addition to that.  I don't think there's a need to include this in the body area of each page.

Thanks!
Scott

Yes I would like the ability to include total number of pages in the body of the fax cover page. It was included in the old softphone version. The main purpose being, that most all standard fax cover page templates include a section in the main body of the fax that says "No. of Pages". Even all (or most all) of your template fax cover pages include a portion that says total number of pages including fax cover page. Seem that it would make sense that this should be a field that could be used in custom cover pages as well.

I personally think that the header page __ of page ___ in the header is also useful since you can know what order the pages are in after printing if they get mixed up for any reason.

Mike,

In response to your question about why the line at the time of the page is insufficient, when you put the faxed document in a typical business/engineering file that is punched at the top of the page, you can't read it unless it is the last thing you put in the file. Also, our clients are sometimes a little challenged when it comes to hide-and-seek and it would be so much easier if we could be post the total number of pages (among other information) in LARGE print in a conspicuous location on the cover sheet so we can confirm that they received every page we intended to send.  In fact, it is most helpful if it isn't populated automatically so we can check to make sure we actually sent the correct number of pages against the top line.  But here is the most important reason the pages field would be nice to have.

An associated issue is that our old traditional fax machine used to give us confirmation pages for every fax that included a reduced copy of the first page we faxed (along with the number of call retries, the resolution at which it was received, and other very helpful information that RC doesn't seem to think is important), which would usually be the cover sheet. This was always our way of confirming that we sent the correct number of pages and that the recipient actually received the pages we intended to send.  We would have the original document already in our file stored digitally, but then the confirmation page would be put in the physical file so that in a legal proceeding, we could say under oath that we had sent this document by fax.  This is EXTREMELY important to us.  I understand that the confirmation page is another issue, but multiple user-editable fields on our fax cover sheet along with a total pages field is extremely helpful to our business when dealing with court rules and lawyers who question everything.

As for understanding the need for a customer request, isn't it sufficient that we are asking for it? Most of us have been in business for a long time and took a huge leap of faith when we decided to abandon the ol' telco for RingCentral.  Apart from some minor annoyances and the getting used to a new way of thinking about the phone, overall, I like RC better than our previous provider who's logo is a big V.  But, if you expect us to explain ourselves in detail every time we have a simple request that will help us run our businesses more smoothly, it will require lengthy conversations about legal documentation, CYA procedures, internal company policies, and other subjects you or your Product Team would have no need or interest in knowing unless you worked for us.  It is simple enough to understand that businesses have needs that are at least so diverse as to require multiple custom fields and/or a pages field on a fax cover sheet.  What does it matter why we want them?  

This is not a major request that requires cutting-edge technology or a complete revamp of the existing RC desktop program to implement.  They don't have to be automatically populated, just give us a fields to put specific information in the same place on every fax cover sheet.  A simple menu entry would suffice for populating the custom fields in most cases - just like your { Note } field.  It would seem that your developers could just copy the part of the code they wrote to create the { note } field and edit it to be { note1 }, { note2 }, etc.  Let us decide where we want to put the notes and what we want to use them for.

We use the printed cover sheets as a physical record of what we sent to a client.  Confirmation sheets would be better, but so far we have been working with this.

And thank you for actually reading these customer requests and responding to us.  We don't always seem appreciative for the fact that RC reads the forums, but we are.  We just want things to work smoothly and like we expect them to work.

A new year and a new version of the RC for Desktop app.  You guys must be taking your cues from Microsoft because you have completely ruined what was a useful application and replaced it with this useless thing you have the nerve to release to your customers.  Looks like I will have to go back to faxing by email or reinstall the old RC Softphone application, if I still have the installer.  It is a shame that something this simple has been requested and discussed on these forums for about a year now and RC has made no indication that they intend to fix any of the real problems with the faxing capabilities of their desktop application.  I think I am going to get an analog converter and hook up our old fax machine because you guys just can't get something as simple as faxing correct.  It is old and well-developed technology (like the automobile or the electric toothbrush), but it WORKS, and when faxes are sent and received properly they are recognized by courts as legal documentation.  It is disappointing that these facts have been entirely lost on the VOIP generation.  New technology is great until it sucks, at which time it is worse than if it never existed.  Just like Windows 8-10.

I agree with Michael and Scott above.

The number of pages would be a greatly beneficial option in having the number on the coverpage just so that is stands out more than the top. The small print at the top is beneficial too, but I think having it on the coverpage (like it is on most all the default RC covers) would just be an added bonus. I would like to have the number of pages auto-fill though (like it does at the top of the page) because I am not interested in counting it. This was possible in RC Softphone and I found it nice.

I would assume for those that want to count it, it could be input into the message/note section.


I would like to say that I am happy to see RC taking customer feedback and improving the desktop app. The recently added drag & drop is helpful. There are still many more features that need to be added (or re-added from the softphone app) that will make this product much better use for businesses.