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Andy Brandt avatar image
Andy Brandt asked Phong Vu answered

CallOut using mobile/desktop app?

Hello, we have implemented a simple auto-dialer which uses the CallOut api to initiate a call on a specific device. It works great for any hardware phones that we have, but we are wondering if there's a way for it to work with softphones too? I got it working with the RingCentral Phone desktop app, but it doesn't appear to work with either the regular RingCentral desktop or mobile apps, or the RC Phone android app.

Basically, the issue is that they never appears in the list of devices (using RestClient.Restapi().Account().Extension().Device().Get() ), or it always shows as offline. Is there something simple i'm missing, or is what i'm trying to do not possible?

Thanks in advance!

Andy

callout
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Phong Vu avatar image
Phong Vu answered Mark Hammans commented

Hi Andy,

Sorry for this long delayed response.

The RC mobile apps and the RC Desktop app do not register a device id so that you cannot find it from the extension device list. This is the current issue w/o a solution. I will work with the eng. team to see how we can overcome this and update you once I get a solution.

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