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Suresh Gonepudi avatar image
Suresh Gonepudi asked Embbnux Ji answered

Automatically logging out from the RingCentral Embeddable Widget after some time in Production

We are using RingCentral Embeddable Widget in Production.The agents are getting logged out suddenly after some time.Can you please suggest the solution. Is Ring central session need to be increased, Is it true? If true is there any cost involved? how we need to proceed please suggest...

session time out
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Embbnux Ji avatar image
Embbnux Ji answered

Hi Suresh, can you check which authorization grant flow are you using, authorization code flow or implicit grant flow?

https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/config-client-id-and-secret.md

For implicit grant flow, login session will be expired if user is inactive in 1 hour.

For authorization code grant flow, login session will be expired if user is inactive in 7 days.

When user or admin change password, it will also trigger session expired.

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