Have an active subscription for SMS, but not receiving any webhook events

Question

question

joseph-mazzarella13062 asked Jul 9, '20 Phong Vu commented Jul 14, '20

Have an active subscription for SMS, but not receiving any webhook events

I use AWS lambda running node JS. In my service, I have established a subscription, but I receive no events whatsoever.

this is the subscription:

{
    "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/eb55a123-1f0f-46c4-9c90-cbe8554616c7",
    "id": "eb55a123-1f0f-46c4-9c90-cbe8554616c7",
    "creationTime": "2020-07-08T20:18:12.960Z",
    "status": "Active",
    "eventFilters": [
        "/restapi/v1.0/account/247984004/extension/247984004/message-store/instant?type=SMS"
    ],
    "expirationTime": "2020-07-15T20:18:12.960Z",
    "expiresIn": 538066,
    "deliveryMode": {
        "transportType": "WebHook",
        "encryption": false,
        "address": "https://api.dev.orangetheoryfitness.net/sms/v1/smsreply"
    }
}

Any help appreciated

webhooks

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2020-07-09T20:59:17Z

Phong Vu answered Jul 9, '20 Phong Vu commented Jul 14, '20

Look like this address (https://api.dev.orangetheoryfitness.net/sms/v1/smsreply) is not publicly accessible. It seems AWS api endpoint requires authentication token.

you can test your app on a local machine to double check if your webhook setup is working well.

6

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

joseph-mazzarella13062 commented · Jul 10, 2020 at 02:54 PM

I doublechecked. It is open to the public endpoint.

Please try this:

curl --location --request POST 'https://api.dev.orangetheoryfitness.net/sms/v1/smsreply' --header 'Validation-Token: Mytesttoken' --data-raw '' -v

when I create a subscription, I get a response back to confirm the endpoint. it just contains no data. and after that anytime I send or reply to the SMS messages I get no events at all.

0 ·

Phong Vu ♦♦ joseph-mazzarella13062 commented · Jul 10, 2020 at 04:31 PM

Did you test your app on your local machine? E.g. using ngrok.

If it works on your local machine and not work on AWS, then there is some issue with the delivery address or access problem with AWS API gateways.

0 ·

joseph-mazzarella13062 Phong Vu ♦♦ commented · Jul 14, 2020 at 01:59 PM

It does not receive events from RingCentral. Events are not delivered to a public endpoint, as specified in my OP. Everything in my system works, it connects to RC, logs in, creates subscription, sends SMS messages as required. But it does not receive the Webhook events from RingCentral when the emails are replied to.

0 ·

Show more comments

question