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hannah avatar image
hannah asked vernon-cruz answered

Why are my voicemail messages are directed to my mobile phone and not RingCentral?

I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account).


Is this a common issue? Are there any known solutions?


Thank you!
voicemailmailboxcell phoneproblem
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vernon-cruz avatar image
vernon-cruz answered
I have the same problem and it is starting to become frustrating. I am thinking about convincing our company to switch to another VOIP provider. 

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Gonzalo Vidano avatar image
Gonzalo Vidano answered
Same problem here, I have it set up to 3 rings only (15 seconds) and the calls go to my cell phone's voicemail instead on the custom voicemail I have set up for my company in ring central... Is support reading this? I called today and spent 1 hour on the phone with some rep that made a change and told me it would work but it does not!! this is been happening for months and it is getting ridiculous.
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