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Eric Crimmins avatar image
Eric Crimmins asked mike commented

Is there a way to log in and out of the phones at one desk with multiple extensions to track results by user?

I'm just starting to use RingCentral for a small 20 person call center. In the office, space is limited so we have a lot of movement between seats. I am curious if there is a way to log in and out of the phones at one desk with multiple extensions so we can track results by person. Also, is it possible to set up an ACD queue?
analyticsmultiple extensionsacdacd queuesdepartment setup
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sandra4023 avatar image
sandra4023 answered mike commented
i think the logging in and oout pf phones function would be really useful. I want to use it to make sure the team are at their desks and ready to take calls at the start of shifts/after breaks etc. I can see this topic was started a couple of years ago do you know if there is any update on it? Sandra
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mike avatar image mike commented ·
Hi Sandra, are you using actual desk phones, or the RC Desktop application? If your users are all using the desktop application of course they can log in and out from any computer. Unfortunately that's not possible with the deskphones.  
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sandra4023 avatar image sandra4023 commented ·
We are using the desk phones. Do you know if this is something that is n=being looked into as I have used systems before where this was possible and find it really useful for monitoring?
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mike avatar image mike commented ·
No, I don't recall anyone asking for this, but you are welcome to submit this as a new idea/feature request. 

How do I submit a request for a new Idea or Feature?


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