There are two places where a Custom Greeting will usually go:
1) If you want the greeting to be for your
Main Number (Company Greeting) go to
Phone Systems >
Company Greeting and Menu.
If you saved the greeting under Company Greeting this greeting
will NOT apply to a Users direct extension.
2) If you want the greeting to be for
your personal extension >
Screening, Greeting & Hold Music >
**This is not to be confused with recording your voicemail greeting which will be saved under
Messages & Notifications >
Voicemail Greeting. This is one of the most common things customer call us for, they accidentally save the voicemail greeting under User Greeting. Make sure it's saved under Messages & Notifications.