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Bobby Richardson avatar image
Bobby Richardson asked Condo Hunting answered

How do you change hold music when using departments?

I am using departments with Auto Receptionist connecting directly to a department with 8 users. When a user answers the call, then places it on hold, the hold music is not the one selected for that user, it is always "Acoustic". None of the users have "Acoustic" selected, but that is the one that plays. Is there a way to change the hold music for those calls coming to the department and being placed on hold by a user? When the user is dialed directly the hold music is that which has been selected. Thanks.
hold musicchange musicupdate hold musicupdate music
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Condo Hunting avatar image
Condo Hunting answered
I apologize for posting twice. I am also having this problem and started a new topic by mistake.
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ben-foster396 avatar image
ben-foster396 answered
Hi everyone - this may be a bug. If you continue to have this problem, please open a support case at  http://success.ringcentral.com/RCContactSupp so our support team is aware.
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