question

Jeannette Jimenez avatar image
Jeannette Jimenez asked Carissa Jacinto answered

Why does the RingCentral softphone display the error message "...Messages only"?

My account is stating "Error Cope 408 Your RingCentral SoftPhone is connecting in "Messages only" mode."

What is this? and my Ring Central on my Desk Top Is not letting me know who's calling me before my phone starts ringing.

Help?
desk toperror cope 408
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Jeffrey Snelling-Perry avatar image
Jeffrey Snelling-Perry answered
I am having the same problem.  I have added port forwarding on my router per support, I have changed the local port on the softphone and have even uninstalled and reinstalled the application multiple times.
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Carissa Jacinto avatar image
Carissa Jacinto answered
Hi i have the same problem. Kindly help me with this one please. I've been using the softphone for a month and it's just now that I've encountered this. I'm also not able to call/text using my mobile ringcentral account. What happened? 
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