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bob avatar image
bob asked rickkee1 answered

Fax keeps failing due to "Your fax included the following file(s).

I'm trying to send a fax as follows. I attached a pd file and sent to 1915xxxxxxx@rcfax.com. This is the way I've always been able to send faxes. No change. But now, I receive the error, Here are the results of the fax you sent from your phone number (866) 553-5796: Name Phone Number Date and Time Result +19155647951 +19155647951 Failed Your fax included the following file(s). Please check the file(s) that could not be rendered for errors or refer to our website for supported file types. File Name Result winmail.dat Failed
email to faxfaxes failing
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rickkee1 answered
It is the winmail.dat attachment that is causing it to fail.
Prevent Winmail.dat Attachments from Being Sent in Outlook

To prevent Outlook from attaching winmail.dat when you send an email:

  • Click File in Outlook.
  • Select Options.
  • Go to the Mail category.
  • Make sure HTML or Plain Text is selected for Compose messages in this format: underCompose messages.
  • Now make sure Convert to HTML format or Convert to Plain Text format is selected for When sending messages in Rich Text format to Internet recipients: under Message format.
  • Click OK.
Source:
http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook....
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