question

John Ting asked Dec 7, '13 mike answered Apr 29, '15

Call Waiting/On Hold

Do other have issues with RC on their Android? I use my smartphone (Samsung Galaxy3). Part 1) When I receive a call while on the phone with a client, this incoming call automatically places my current call on hold without giving me a chance to ask them to hold. This is quite embarrassing. Is this more of my own phone setting?

incoming calls on mobile app incoming calls place rc calls on hold

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Jason Bonds answered Dec 19, '14

Any update on this? Very frustrating for me and the people on the other end of my RC call.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

lenore-baugh answered Jan 8, '15

Using an i-Phone and each time we are on the business call and get another incoming call via the ring central app Ring Central automatically puts the current call on hold. This si very frustrating considering we are dealing with CEO's, CFO's, COO's.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

gini-dilley answered Jan 29, '15

I have the same problem. yes frustrating. we should be able to decline the incoming call to the phone while on the RC call.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Joshua Tagg answered Apr 27, '15

My solution was to call forward my iphone calls to my RC number. That way all incoming calls come to the app. The negative however is that the iPhone app doesn't seem to have a call waiting option so the call goes to voicemail everytime.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike answered Apr 29, '15

I just wanted to let you all now that this topic has been reviewed by our product team and although there's no ETA for a resolution, it is something they are aware of. I understand there are certain limitations with the mobile apps for both iPhone and Android OS's. We'll be sure to update this thread if/when there's a resolution. I'm switching the topic type from a Question to an Idea so that others can click the "like" button in support of a change.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.