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Mark Rubin avatar image
Mark Rubin asked saadetswift16514 commented

Call Queue: How do I delete a call queue?

I created some extra Call Queues under Groups. I can't figure out how to delete them. Where is the delete button for Call Queues.
admindeleting call queues
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david-mullis avatar image
david-mullis answered
I need to do this, but there is no disable button.
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james-j avatar image
james-j answered barrett-s5151 commented
I need to do it to, but I also have no disable button.  It shows Status: Enabled
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barrett-s5151 avatar image barrett-s5151 commented ·
Hey James,  

If the group is set as the operator extension under Auto-Receptionist, you will not be able to delete it.  I would check to see if it is the operator extension under Auto-Receptionist -> Operator Extension.

Thanks,
Barrett
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braun359 avatar image
braun359 answered
you have to deactivate it first
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us-7448 avatar image
us-7448 answered saadetswift16514 commented
Using the System for my Business , We are Customer Service for Direct tv , Charter Spectrum and Vivint Home Security. Our Calls are mostly Dropped Due to the Agents in different locations and the Call queue option if the turn off they dont show if the agent is offline or not. please let me know if any one knows the solution to this system. as if some one hits the break i can see it. but if someone just puts on call queue off i cant see.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hello US,

I'm sorry but I don't quite understand your question. Could you please go into more detail so we can better assist?
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