question

kate avatar image
kate asked saadetswift16514 commented

Intercom Problems

When I try to use the intercom to call another employee within the office it always says this person is not accepting intercom calls but a call to their direct line will be placed. Do I need to enable something somewhere for everyone's phones to accept intercom?
intercomenable intercom
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
jim-fath avatar image
jim-fath answered
Go to Users>Select the user>Phones and numbers>Intercom
Make sure it's enabled. It should be enabled on all users you want to be able to intercom to and from.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kevin-preda14289 avatar image
kevin-preda14289 answered saadetswift16514 commented

I have checked all the user settings, they are correct and the extension still says this person is not accepting intercom calls
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image saadetswift16514 commented ·
Hey Kevin, I would contact Support to troubleshoot what's going on :)
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.