My customers are using the Cisco SPA504-G, and I have noticed that only two lines are available for quick-dial and presence. When I navigate through the menu on the website, this is what I see:
On the phone, the first line is "Shipping Room" and the 2nd line is "Line 2". When I logged into the phone directly, by entering it's IP address into my browser bar, I am able to get more in depth with the features. I figured out how to enable both of the lines, but after a while, what is on the phone and what is in RingCentral (in regards to Presence), does not match. The phone will reboot, and it will go back to having "Shipping Room" and "Line 2" back to where they were. Here is a screen shot:
I clicked on the "Admin" login link, then clicked on the "Advanced view". I then clicked on the "Phone" tab, and I am able to edit the entries for the quick-dial keys. It appears the each user is identified by a 10 number value, which are represented as sub=blf0123456789 (every user is different). Anyways, I found out what each users blf number was, and put that in lines 1 and 2. It was pretty much copy and paste, with the exception of the blf value. I made sure the other values were correct, changed the name at the end of the value string to equal that user, and even changed the "Short Name" value. I submitted the changes, and the phone took the configuration. Everything seemed to work. However, after a while, as I mentioned earlier, what was on the phone did not match what was in RingCentral, and the RingCentral config took priority. The phone rebooted and it was back to how it was. I would like to be able to keep the configuration changes on the phone that I implemented, and have that translate to RingCentral services. Any help would be greatly appreciated.
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