When others are calling (most from a cell phone) the call drops when the voicemail prompt comes up. I press 1 to answer and it drops. This happens repeatedly while the person calling is still on hold. When I call support, they test it and it works perfectly. I need something that works in the real world. Am I the only one experiencing this? We may have to go to another service before our 30 days is up due to the calls constantly being dropped before we can answer them.