question

Hey Ben.  We are a new customer to RingCentral.  Before selecting your service I was told RingCentral had a fully functional unified communications solution that was 100% compatible with Windows 8.1 Pr0 x64 and Office 2013 x64.  Now I am finding out none of this is true.  Your integration specialist, technicians and sales reps failed to get us integrated and mentioned our OS and software are incompatible.  It comes down to this - either this get's fixed asap or we move to another service.  I am 100% disappointed about this problem and expect it resolved.

SOLVED: I had the exact same problem as others. I'm running Windows 8.1 64-bit with an Office 2013 32-bit installation, both of which are on the most current versions. And no matter how many times I tried to uninstall and re-install the Softphone (and I even re-installed Office!) the Softphone would say it could not detect my installation of Office. I SOLVED IT THIS AFTERNOON and here's how... The softphone is NOT looking in the right place to determine where Outlook is installed. I am assuming that it will only affect people (like me) who are running a 32-bit version of Office on a 64-bit Windows system. That would explain why it didn't affect everyone and why it may have been somewhat hard to re-create. I had to go into the Registry Editor (If you don't know how to get there, you should not try to do this yourself) and do some investigating. 1) First, I uninstalled the softphone and restarted. 2) Second, in the Registry Editor (after making a backup) I navigated to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ 3) Next, I added a key called "Outlook" . 4) Within KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook I added a key called "InstallRoot". 5) Rightclicking on InstallRoot I added a new string value called "Path" and set the value to the location on my computer where my installation of office lives (for me, C:\Program Files\Microsoft Office 15\root\office15). I then re-installed the Softphone, entered my account information, and it saw my Outlook just fine -- first try. My contacts are now synced and the add-in is present. ==NOTE== I actually added the keys as in steps 4-5 above multiple times. The location I listed above is the one that I think is most likely to have fixed the issue... If adding KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook does not work try adding the same InstallRoot::Path to KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common . If that doesn't work It's a fairly simple solution that should be able to be fixed by RingCentral's team by making sure the program is checking ALL of the appropriate registry keys. A 32-bit installation of office DOES NOT necessarily mean it's a 32-bit system, so you've GOT to check the registry redirector. ( http://msdn.microsoft.com/en-us/library/windows/desktop/ms724072(v=vs.85).aspx) Credit to this Stack Overflow post for getting me on the right track: https://stackoverflow.com/questions/3266675/how-to-detect-installed-version-of-ms-office/3267832#3267832 And again, if this is WAY over your head, call your IT guy or hire someone. But hopefully RingCentral can roll this into an update and solve the whole problem.