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Anyone know how to resolve the Failed (480) issue? Cisco IP Phone 303

We have at least 50 phones hooked up. One in particular, Cisco IP Phone 303, boots up fine; however, the three buttons on the right are amber instead of green. The display reads the proper username but if I push one of the buttons it says Failed (480). If I hook up an unassigned phone to that same port/cable the phone has green lights. If I then assign that "new" phone to the user the lights turn amber. It appears to be a user setting and not the phones. Anyone have any ideas?
cisco ip phone 303failed 480
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