It took some time and effort (and guts) to terminate a contract and move with a new phone compnay - ring central. I have had my challenges, and I feel like we have come a long way but I have been getting complaints about the quality of calls. I upgarde our internet bandwidth to 12Mbps Down and 1.5Mbps up. The last step was for me to set up QOS - I have set it up and I need help verifying that this is working. I don't know if this setting is helping our call quality.
Roy we are located in ST Louis MO. We provide IT cloud services, including Ring Central installation and support to customers throughout the US. I'd like to know if these settings, and more specifically, if that Cisco RV4400N router is working for your Ring Central service. I have had to replace these routers for other clients due to instability.
Ring Central recommended Cisco E1200 but I ran into issues of rebooting the router often so I thought I would give 4400N a try since they were "better" or more "expensive" and had the QOS option. I should give the E1200 a try and see if whatever issue I had are resolved.
Hi Roy, QOS is normally used to manage bandwidth when audio communication starts, RingCentral send and receive audio (RTP) on udp port ranges 20000 to 65535 therefore there is little or no impact on ringcentral voip calls priority when your internet use is high because the ports you have added are mostly used to create sessions and responses only with RingCentral SBC. It is suggested to add udp port range 20000-65535 to high on both directions just like others you have added. If you think suggested port range is too high then only use ring central ip addresses to use this udp range which can be supplied by RingCentral QOS team.