question

Rafael Fonseca avatar image
Rafael Fonseca asked mike commented

Noise added to the end of an uploaded custom greeting.

I have uploaded an uncompressed WAV file in PCM, 8kHz, 16-bit for a custom greeting, but RingCentral is adding some horrible noise to last half second of the file. When downloading the greeting locally from RingCentral, it plays fine. But both the web player and the actual greeting when calling in have the noise. What's going on?
noise
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
Bennett Hitchcox-Lain avatar image
Bennett Hitchcox-Lain answered mike commented
I have a simple wav file that i upload. when listening to the file on my computer, or in the browser there are no issues with sound. when i call the phone number and get to the greeting there is a lot of static and fuzzy noise added to the wav. any help with this?
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
If you are still having problems with this, you might try recording over the phone.  This article explains 3 options for recording messages. 

Uploading voicemail greetings
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.