question

mike12345678 avatar image
mike12345678 asked Robert Hibbard commented

Softphone encountered an error accessing your Local Messages.

Can someone tell me the local folder on my computer where SoftPhone stores messages?
I am using Win7 64 bit.

I can fix the access error once I know the folders used by the SoftPhone program.

I re-installed SoftPhone and that did not fix the problem.

Complete Error Message
RingCentral Softphone encountered an error accessing your Local Messages.  Please Contact your System Administrator to check your user access settings (Error 0).


computerlocal folder
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
mike12345678 avatar image
mike12345678 answered Robert Hibbard commented
I found the folder.

On Win7 
C:\ProgramData\RingCentral\LocalStorage

5 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chad1 avatar image chad1 commented ·

This is not correct...where else could it be?  In fact, LocalStorage is not even a folder on the PC...at least not on the PC I'm using.


0 Likes 0 ·
mike12345678 avatar image mike12345678 commented ·
I just verified the folder again.
Please note that ProgramData is a hidden folder.
If you are not using Win7 64bit, your data could be a different location.
0 Likes 0 ·
chad1 avatar image chad1 commented ·
I made sure hidden folders were being shown...ProgramData was not even listed as an option.  This is a Windows 8, 64-bit PC.
0 Likes 0 ·
Robert Hibbard avatar image Robert Hibbard commented ·
if you have not come up with a solution, I deleted the local storage folder and now mine is working again. 
0 Likes 0 ·
Robert Hibbard avatar image Robert Hibbard commented ·
let me know if you need more assistance. I could remotely take over your pc and help you with this issue. It has been driving me crazy for a few days now.
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.