VVX 500 Stuck in Updating Mode

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jw-lodge1 asked May 27, '14 Dustin Showers answered Jun 2, '14

VVX 500 Stuck in Updating Mode

We have several phones that are stuck in what appears to be an updating mode this morning. I know it is device specific because our Cisco phones are working and some other VVX-500s are working too. Anybody else having an issue today? Very frustrating as it is affecting my business.

On a separate note I've been holding for support for over 15 minutes and nobody has answered yet. I've also submitted an online ticket.

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Answer 1 · 2014-05-27T13:31:44Z

c-erickson answered May 27, '14

We are experiencing the same problem.

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Answer 2 · 2014-05-27T13:33:46Z

Caleb Jones answered May 27, '14

Same problem here.

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Answer 3 · 2014-05-27T13:38:51Z

d-banyai2981 answered May 27, '14

I had to hold for 15 minutes too before I got through - there is some kind of "outage" on RingCentral's end and I was told that they are working on it; as of 9:30 am EDT, they did not know when it would be corrected.

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Answer 4 · 2014-05-27T14:01:48Z

jw-lodge1 answered May 27, '14

Update: We have 2 phones that just came up. Still several that are stuck.

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Answer 5 · 2014-05-27T14:05:27Z

Stephen Kamin answered May 27, '14

Same here... This is what is on my main Ringcentral screen
Current Issues

Polycom hard phone registration may take a while for some RingCentral US and Canada customer. You may see a blinking red or orange light on your desktop phone or you may see a network connectivity message on your phone display. During this time, voicemail and faxes are still accessible through https://service.ringcentral.com. You can also forward your phone calls to an alternate phone number.Incident Start: 5/27/2013, 03:55 am Pacific

in what universe is it OK to start an update at 7am EST? its 9:45am in my world and I am still updating!

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Answer 6 · 2014-05-27T14:12:38Z

Matt Jones answered May 27, '14

We have 2 410s down and a lot of angry clients down.

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Answer 7 · 2014-05-27T14:19:30Z

Stephen Kamin answered May 27, '14

NEW UPDATE...
"Current Issues

Polycom hard phone registration may take a while for some RingCentral US and Canada customer. You may see a blinking red or orange light on your desktop phone or you may see a network connectivity message on your phone display. During this time, voicemail and faxes are still accessible through https://service.ringcentral.com. You can also forward your phone calls to an alternate phone number. Restoration is in progress. We are working diligently to resolve this and will have the next update within 1 hour.Incident Start: 5/27/2013, 03:55 am PacificUpdated: 5/27/2013, 6:40 am Pacific

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Answer 8 · 2014-05-27T14:19:50Z

Kate Demarest answered May 27, '14

We have all 5 of our Polycom VVX500 phones down. Phones display a message "Time/date out of sync". Was on hold for 20 mins, never got thru, hung up put of frustration. I will forward all calls to my cell I guess.

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Answer 9 · 2014-05-27T14:22:39Z

Sevell Realty Partners, Inc. answered May 27, '14

Same here!

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Answer 10 · 2014-05-27T14:28:00Z

erik-antoniuk answered May 27, '14

I power cycled mine and it updated slowly. The update adds a few soft keys to the phone such as a forward soft key and a DND soft key.

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