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jw-lodge1 avatar image
jw-lodge1 asked Dustin Showers answered

VVX 500 Stuck in Updating Mode

We have several phones that are stuck in what appears to be an updating mode this morning. I know it is device specific because our Cisco phones are working and some other VVX-500s are working too.  Anybody else having an issue today?  Very frustrating as it is affecting my business.

On a separate note I've been holding for support for over 15 minutes and nobody has answered yet. I've also submitted an online ticket.
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c-erickson avatar image
c-erickson answered
We are experiencing the same problem.
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Caleb Jones avatar image
Caleb Jones answered
Same problem here.
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d-banyai2981 avatar image
d-banyai2981 answered
I had to hold for 15 minutes too before I got through - there is some kind of "outage" on RingCentral's end and I was told that they are working on it; as of 9:30 am EDT, they did not know when it would be corrected.
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jw-lodge1 avatar image
jw-lodge1 answered
Update:  We have 2 phones that just came up.  Still several that are stuck.
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Stephen Kamin avatar image
Stephen Kamin answered
Same here... This is what is on my main Ringcentral  screen
Current Issues

Polycom hard phone registration may take a while for some RingCentral US and Canada customer. You may see a blinking red or orange light on your desktop phone or you may see a network connectivity message on your phone display. During this time, voicemail and faxes are still accessible through https://service.ringcentral.com. You can also forward your phone calls to an alternate phone number.Incident Start: 5/27/2013, 03:55 am Pacific


 in what universe is it OK to start an update at 7am EST? its 9:45am in my world and I am still updating!

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Matt Jones avatar image
Matt Jones answered
We have 2 410s down and a lot of angry clients down.
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Stephen Kamin avatar image
Stephen Kamin answered
NEW UPDATE...
"Current Issues

Polycom hard phone registration may take a while for some RingCentral US and Canada customer. You may see a blinking red or orange light on your desktop phone or you may see a network connectivity message on your phone display. During this time, voicemail and faxes are still accessible through https://service.ringcentral.com. You can also forward your phone calls to an alternate phone number. Restoration is in progress. We are working diligently to resolve this and will have the next update within 1 hour.Incident Start: 5/27/2013, 03:55 am PacificUpdated: 5/27/2013, 6:40 am Pacific


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Kate Demarest avatar image
Kate Demarest answered
We have all 5 of our Polycom VVX500 phones down. Phones display a message "Time/date out of sync".  Was on hold for 20 mins, never got thru, hung up put of frustration. I will forward all calls to my cell I guess.
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Sevell Realty Partners, Inc. avatar image
Sevell Realty Partners, Inc. answered
Same here! 
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erik-antoniuk avatar image
erik-antoniuk answered
I power cycled mine and it updated slowly. The update adds a few soft keys to the phone such as a forward soft key and a DND soft key.
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