I have a brand new
salesforce.com org and decided to integrate with my ring central account. I followed the admin guide to a T. The first problem was chrome. It identifies the xml I import as unsafe, so you have to go up next to the favorite section where there is a shield and specifically tell it to accept it, so you guys might want to put that in your documentation.
The second and most frustrating piece is when i do a test incoming call on my own contact, the name and title doesn't appear just the number. I haven't customized the settings and even went into the call center setup under inbound call to make sure the appropriate fields are set. Why would it not retrieve the name and title of a contact when I make an inbound call?
The second and most frustrating piece is when i do a test incoming call on my own contact, the name and title doesn't appear just the number. I haven't customized the settings and even went into the call center setup under inbound call to make sure the appropriate fields are set. Why would it not retrieve the name and title of a contact when I make an inbound call?
