question

Ashley Bullock avatar image
Ashley Bullock asked Joel Fitzgerald answered

How do you customize the email that goes out when you schedule a Ring Central Meeting

I am looking to change the email that is automatically sent out when you schedule a ringcentral meeting and the description in the google calendar invite. 
calendar invite
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Patrick Lewis avatar image
Patrick Lewis answered
I need this as well! Exceptionally frustrating that the email invite template is not editable. We need to craft a specific one for our business, and this cannot be done!
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mike avatar image
mike answered mike commented
The process will vary slightly depending on if you have Outlook or some other email client as a default, but the process is as follows. 

1. From the RC Meeting application click the Home button at the bottom of the window. 
2. Click Schedule meeting
3. Edit the Topic field at the top of the window which is the subject that appears in the email. 
4. Set all the other meeting criteria, date time etc. 
5. Click the Schedule button
6. If you don't have Outlook ( or some other email client) as a default, you'll get a window that allows you to edit the content of the email that goes out.  If you do have Outlook installed then it will pop open an Outlook window with all the meeting information propagated.  You can then edit the body of the email just like normal. 

Mike 

2 comments
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greg wachowiak avatar image greg wachowiak commented ·
Hi Mike,

Editing the singular outgoing email as you have described is not addressing the problem. Ashley above, Patrick above, and my company too need to change the template that is used - so that we do not have to edit each and every email.

Thanks,
Greg
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mike avatar image mike commented ·
I don't believe there is anything in the pipeline planned for editing the template. You may want to create an "idea" topic and explain in some detail what you would like to see. You can create an idea by following the instructions on this page. 
https://community.ringcentral.com/ringcentral/topics/how-do-i-submit-an-a-request-for-a-new-idea-or-...
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Joel Fitzgerald avatar image
Joel Fitzgerald answered
I created an idea for RC product management to consider. Please vote this feature request up!!!
https://community.ringcentral.com/ringcentral/topics/edit-email-invite-calendar-entry-template
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