question

John White avatar image
John White asked sonia-singh127 answered

Mobile App: Android password issue

Since the password change on the account, I have lost access to my android app. The password is not valid. When I try lost password, it is prompting me to create a password with mixed characters, which is not possible on my phone. This is very confusing - I have one password for the desktop login, a different password for my phone set and another for the app. This is not right!
apppassword
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
sonia-singh127 avatar image
sonia-singh127 answered
Sorry you're having trouble with logging in.  It looks like you're on an older version of the Mobile App.  Please update to the latest and you should be able to log in using mixed characters.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.